Computer Technician I

As a Computer Technician I at Renaissance, you'll handle first-level technical support for end-users. Your responsibilities will include troubleshooting basic hardware, software, and network issues, responding to user inquiries, assisting with installations, and documenting all support activities using a ticketing system. Additionally, you will provide training on common software applications and escalate unresolved issues to higher-level IT support.

To apply for the Computer Technician I position at Renaissance, you should have at least a high school diploma or equivalent. While additional technical certifications or coursework are a plus, having a basic understanding of computer hardware, software, and networking principles is essential. Strong problem-solving skills and good communication abilities are expected, along with experience in common operating systems.

Yes, the Computer Technician I role at Renaissance is a remote position! This means that you can work from anywhere in the United States. However, if you have the flexibility to work from the corporate office in Wisconsin Rapids, that could be a bonus for you.

Renaissance is committed to employee development, and as a Computer Technician I, you'll have numerous opportunities to learn and advance. You can deepen your technical skills through hands-on experience tackling a variety of issues and by staying up to date with the latest IT trends. Additionally, by escalating complex problems to higher support, you’ll gain insights that can propel you into advanced roles.

Renaissance offers a comprehensive benefits package for Computer Technician I employees, including medical, dental, and vision coverage, flexible spending accounts, 401(k) plans with company match, paid time off, 12 paid holidays, parental leave, tuition reimbursement, and more. These benefits ensure a healthy work-life balance and support your overall well-being.

When addressing basic hardware issues, I typically start by identifying the symptoms and gathering as much information as possible from the user. I then conduct systematic checks, such as verifying connections, testing with different peripherals if applicable, and running diagnostic tools. I also consult manufacturer guidelines for troubleshooting specific hardware components.

Effective documentation is crucial in IT support. I document each issue using a ticketing system, including details like the user's information, description of the problem, actions taken, and resolution. This ensures that if the issue arises again, there’s a complete history available for review.

Certainly! I have hands-on experience with Windows, macOS, and Linux operating systems. I understand their unique interfaces, troubleshooting methods, and common applications. This familiarity allows me to assist users promptly and efficiently across various platforms.

If I encounter an issue that I cannot resolve, I promptly escalate it to a Tier 2 or higher-level support team while ensuring that the user is kept informed throughout the process. I also make it a point to provide them with interim solutions or workarounds if possible.

Customer service excellence begins with listening actively to the user’s concerns and providing clear communication. I maintain a friendly and patient demeanor, ensuring the user feels supported. I follow up to ensure that their issues have been resolved satisfactorily, which helps in building trust with our users.

I have experience using various remote support tools such as TeamViewer, AnyDesk, and built-in remote desktop features in Windows. These tools allow me to assist users effectively, providing hands-on assistance even when I can’t be physically present.

To stay updated on IT trends, I regularly read industry blogs, subscribe to tech newsletters, and participate in online forums. I also take advantage of online courses and webinars to continuously enhance my skills and knowledge.

My approach to installation and configuration involves carefully following guidelines to ensure that each system is set up correctly. I prepare the environment beforehand, install necessary software, and conduct thorough testing to confirm that everything runs smoothly before handing it over to the user.

I want to work at Renaissance because I believe in the mission of helping educators provide personalized learning experiences for students. Being part of a company that values innovation and trust aligns perfectly with my work ethic and passion for technology.

When managing multiple requests, I assess the urgency and impact of each issue. Critical problems affecting teaching and learning come first. I communicate proactively with users about expected response times to ensure transparency and manage their expectations effectively.