Job details

Senior IT Support Specalist

Hermeus is an aerospace and defense technology company founded to radically accelerate air travel by delivering hypersonic aircraft. The company aims to develop hypersonic aircraft quickly and cost-effectively by integrating hardware-rich, iterative development with modern computing and autonomy. This approach has been validated through design, build, and test of the company’s first combined turbojet-ramjet engine and is now being scaled through its first flight vehicle program, Quarterhorse. Hermeus is also developing Darkhorse — an uncrewed hypersonic aircraft designed to deliver unique asymmetric capabilities to the warfighter.

As a Senior IT Support Specialist, you will play a key role in leading the operations of our Los Angeles, CA office, driving efforts to troubleshoot, configure, deploy, and support desktops, laptops, mobile devices, business applications, and other IT assets. This position will also focus on delivering exceptional customer service, prioritizing support tickets according to company needs, and ensuring timely resolution. We are eager for the rapid growth of our LA office in 2025, with this in mind this role will have the opportunity to be the sole "face" of IT department for the team on the West Coast!

This role will require the ability to work closely with remote teams while providing timely updates and support across time zones!

Requirements

Expertise in diagnosing and resolving hardware, software, and networking issues in Windows and macOS environments, both in-person and remotely.
Deep understanding of networking protocols and infrastructure (VPNs, firewalls, switches).
Experience with Microsoft enterprise solutions, including Azure Active Directory/Entra ID, Intune, and Microsoft 365.
Embodies a customer-focused mindset and strong problem-solving skills with the ability to explain technical concepts to various audiences.
Proven ability to expertly balance service desk tickets andprojects of varying scope while meeting deadlines.
Proficient in handling escalations and conducting root cause analysis.

Preferred Qualifications

Eligibility to obtain and maintain a security clearance.
Familiarity with scripting languages: PowerShell, Python, or Bash.
Relevant certifications: CompTIA A+, Network+, Security+, or Microsoft (e.g., MS-100, AZ-900).

This is an amazing opportunity to grow within an exciting industry and company! Life is short, why not work somewhere amazing!

U.S. EXPORT CONTROL COMPLIANCE STATUS

The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.

EQUAL OPPORTUNITY

Hermeus is an Equal Opportunity Employer. Employment decisions at Hermeus are based solely on merit, competence, and qualifications, without regard to race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

Hermeus Glassdoor Company Review

4.9

Hermeus DE&I Review

No rating

CEO of Hermeus

AJ Piplica

Approve of CEO

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Senior IT Support Specalist, Hermeus

At Hermeus, we're not just pushing boundaries in aerospace and defense technology; we’re revolutionizing the future of air travel with hypersonic aircraft. As a Senior IT Support Specialist in our vibrant Los Angeles, CA office, you'll be at the forefront of this exciting evolution. Your expertise will be crucial in troubleshooting, configuring, deploying, and supporting a variety of IT assets, including desktops and mobile devices. We value exceptional customer service, so you'll prioritize support tickets based on our business needs, ensuring resolutions are delivered promptly. You'll have the rare opportunity to be the sole representative of our IT department on the West Coast, forging connections with our remote teams and ensuring everyone stays on the same page across time zones. We’re growing rapidly and want someone who embodies a customer-focused mindset, ready to take on the challenges that come with it. Qualifications include a strong background in diagnosing hardware, software, and networking issues in both Windows and macOS environments. If you have a passion for technology and a knack for problem-solving, this role with Hermeus could be incredible for your career. We believe life is short, so why not work somewhere genuinely amazing and impactful?

Frequently Asked Questions (FAQs) for Senior IT Support Specalist Role at Hermeus

What are the primary responsibilities of the Senior IT Support Specialist at Hermeus?

The Senior IT Support Specialist at Hermeus is responsible for leading IT operations at our Los Angeles office, which includes troubleshooting and supporting desktops, laptops, mobile devices, and business applications. You'll prioritize service desk tickets, ensuring that support is provided promptly and effectively, allowing the team to focus on building hypersonic aircraft.