Research Operations Specialist (Remote)

ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

At ezCater, we care a lot about building beyond helpful products that our customers, caterers, and delivery partners love to use. We believe understanding people and behavior is essential to creating a remarkable product. We're looking for a gifted collaborator and passionate user advocate who excels at standardizing and maintaining operational processes across research teams.

As the Research Ops Specialist, your role will be to orchestrate and optimize processes, tools, and strategies that support efficient, impactful research at scale. As a member of the Product Design & Research team, you'll work closely with product managers, product designers, data analysts, and cross-functional researchers to support the ongoing research needs of our product and marketing organizations. You'll also have the opportunity to assist with and build your skills in conducting qualitative and quantitative research to understand and improve the experience of our customers, caterers, and delivery partners. You'll report directly to the Senior Manager of UX Research.

What you'll do:

• Manage the research ops function across product and marketing research teams
• Participant management: Recruit from multiple sources, including outreach, screening, scheduling, and incentives management
• Tools: Organize the procurement and management of tools which will increase efficiency and scale research
• Knowledge management: Collect and share research insights through the management of multiple research repositories. Create scalable, repeatable practices for sharing, storing, and presenting research.
• Governance: Partner with product, design, marketing, and analytics leaders to define and execute on cross-functional research practices. Create processes and guidelines for consent, NDAs, frequency of solicitation, standard compensation, etc.
• Continuous improvement: Continuously examine, experiment, and measure improvements to our research operations and processes. Regularly seek feedback to evaluate and re-calibrate on research processes, proper research tooling, and group activities.
• Communication: Support the facilitation, synthesis, summarization, and sharing of key research findings in succinct and creative ways to a variety of stakeholders and partners.
• Advocacy: Contribute to a growing Product Design & Research practice by promoting a user centric culture and evangelizing research and its value throughout every level and department within ezCater. Foster a culture of inclusivity and accessibility in our products and also within our organization.
• Expertise: Develop and maintain a deep understanding of ezCater's products as well as the products of key players in our industry.

What you have:

Experience

• 3+ years working in research ops or a related role that involves administration and coordination.
• Experience working with research CRM and recruiting platforms (e.g. Rally, User Interviews, Respondent, etc.)
• In-depth experience scheduling sessions for multiple parallel studies and communicating with internal and external participants/stakeholders.

Research operations expertise and impact

• An obsession with efficiency and driving research teams to operate better and faster.
• Knowledge of organizing and maintaining accessible research repositories (e.g. Dovetail, Coda, Confluence, etc.)
• Research ops is your superpower, but you're also passionate about the value of research and have some experience or interest in conducting research.
• An understanding of generative and evaluative research applications.

Communication

• A transparent approach to working that invites others into the process and provides a welcoming venue for feedback.
• A positive attitude and ability to provide clear feedback, as well as regularly seeking feedback on your own performance.
• Excellent written and verbal communication skills.

Bonus points if you have:

• Experience working with B2B audiences or marketplaces.
• Worked in the restaurant and/or delivery industries.
• Experience with service design.

The national cash compensation range for this role is $86,000 - $109,000* per year.

• Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What you'll get from us:

You'll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You'll also get sane working hours and great flexibility around work/life balance.

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you'll get all this: Market salary, stock options that you'll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you're in one of our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.