Claims Team Lead, Transportation (APD)

As a Claims Team Lead in Transportation at Reserv, you will oversee the commercial transportation claims process, supporting your team in managing claims while also stepping in as an individual contributor when necessary. Responsibilities include enhancing operational efficiency, utilizing technology for better outcomes, and fostering a positive work environment that encourages professional growth.

To excel as a Claims Team Lead at Reserv, candidates should possess at least 5 years of experience in insurance claims, especially in commercial transportation, alongside 3 years of leadership experience. Familiarity with technology and a commitment to quality, accuracy, and detail are crucial for helping drive innovative solutions within the claims process.

Reserv is dedicated to the well-being of its employees. The Claims Team Lead, Transportation role is remote, allowing for flexible work arrangements. We also offer generous PTO policies and corporate retreats designed to strengthen relationships among team members and ensure everyone feels valued and engaged.

At Reserv, we pride ourselves on our culture of empathy, transparency, and empowerment. As a Claims Team Lead, you'll experience a collaborative environment where your opinions are valued, and you are encouraged to bring your unique perspectives to the table. Humor and positivity are part of our daily interactions, making the workplace enjoyable.

Working at Reserv, a Claims Team Lead, Transportation has ample opportunities for professional growth and development. With a focus on mentorship, training programs, and performance reviews, our leadership encourages continuous learning and skills enhancement to help you advance further in your career.

When answering this question, focus on detailing your relevant experience, including specific examples of complex claims you've managed successfully. Highlight your approach to problem-solving and the outcomes achieved to demonstrate your expertise in the transportation sector.

Share instances where you've implemented new technologies or systems to increase efficiency. Discuss your understanding of how analytics can enhance decision-making and lead to better claims outcomes, as well as any specific tools you've used in previous roles.

Speak about your leadership style and how you foster a sense of teamwork. Provide examples of how you've successfully led teams through challenges, focusing on communication, recognition of achievements, and providing coaching and support.

Discuss your approach to addressing escalations, emphasizing clear communication, a calm demeanor, and the ability to analyze a situation quickly. Provide an example where you successfully resolved an escalation, highlighting the importance of customer satisfaction.

Be prepared to detail a specific instance where you identified a bottleneck or inefficiency in the claims process. Describe the steps you took to implement changes and the measurable impact those changes had on your team's performance.

Discuss current trends in the insurance industry and how they affect claims handling. Emphasize your awareness of technological advancements and customer expectations, along with your ideas for addressing these challenges effectively.

Share your experience with onboarding new team members in a remote setting. Highlight how you leverage technology for training, create engaging materials, and ensure new hires feel part of the team despite geographical barriers.

Explain how empathy influences your leadership approach, especially in claims management. Use real examples to illustrate how understanding your team's challenges and building rapport lead to a supportive work environment.

Talk about your proactive approach to industry changes, including continuous learning and staying updated on technological advancements and regulatory requirements. Provide examples of how you've adapted your strategies in response to change.

Share your genuine interest in claims and what drives you to excel in this field. This could include a commitment to helping customers during difficult times or a desire to innovate and improve processes in the industry.