Technical Lead

ResQ was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their 🛠 repairs and maintenance, empowering them to focus on their customers.

Repair and maintenance is the heartbeat of any restaurant's operations, yet the existing management methods are complex, expensive, and time-consuming. With ResQ, restaurants can simply get connected to qualified service providers, submit jobs, track progress, and pay, all in one place.

We are trusted by the world's leading restaurant brands and are venture-backed by top-tier global VCs - and we are just getting 🚀 started!

As a Technical Lead joining ResQ you will be responsible for designing and building the tools and applications that thousands of restaurants across North America use to keep their restaurants up and running, seamlessly connecting them to a trusted network of vendors. 

ResQ runs on a distributed cloud architecture. Our monolith is written in Django/Python and is backed by S3, Postgres, Redis, and Cloudfront. Our front-end applications are written in React/React Native and Typescript. We make extensive use of automated testing and practice continuous deployment enabling us to release early and often. 

What you will do:  

• Lead the design, implementation, and maintenance of complex software systems, with a strong emphasis on cloud architectures, particularly AWS. 

• Define, maintain, and enforce best practices for software development, architecture, and security within the team.

• Oversee the technical direction of projects, ensuring alignment with business goals and technological advancements.

• Mentor junior and senior engineers, fostering a culture of learning, code quality, and innovation.

• Conduct regular code reviews, providing constructive feedback to enhance team performance and code quality.

• Architect scalable and resilient systems using AWS services like EC2, S3, RDS, Lambda, ECS, among others.

• Design and implement system architecture, ensuring fault tolerance, and scalability.

• Evaluate new technologies for their potential to improve or scale our systems.

• Collaborate with product managers, designers, and other stakeholders to define product specifications and deliverables.

• Manage project timelines, resources, and deliverables to ensure projects are completed on time and within scope.

• Drive innovation within the team by encouraging experimentation and the adoption of new methodologies.

• Troubleshoot and resolve complex technical issues, often involving multiple systems or technologies.
  

Who you are: 

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related experience.

• 9+ years of experience in software engineering with a focus on software design and development of web and mobile applications.

• Experience leading engineering teams, ideally in roles involving architecture and technical mentorship.

• Strong experience with AWS services across computing, storage, networking, databases, and security.

• Deep understanding of cloud architecture principles, serverless computing, and containers.

• Experience with CI/CD pipelines, Docker, Kubernetes, or other container orchestration tools.

• Familiarity with database technologies, and data modeling practices.

• Excellent communication and interpersonal skills to effectively lead and coordinate with cross-functional teams.

• Strategic thinker with strong analytical and problem-solving abilities.
  

Nice to haves:

• Experience with GraphQL APIs

• Proficient with Python / Typescript / React / ReactNative

• Experience or interest in infrastructure and platform technologies such as (terraform, AWS, CI)
  

What to expect as a candidate:

While we are never perfect, we have aimed to build a process that fosters fairness and helps to minimize bias, this includes structured processes and interviews. Our goal is that everyone interviewed has a positive experience, regardless of the outcome. Our interview process is done remote utilizing Google Meet. 

Stage 1️⃣:  Send us your resume and a note about how your story connects to ours. Feel free to focus on what you have learned rather than just a list of responsibilities. Tell us your story! We’ll aim to tell you quickly if it is not the right fit so you are always informed.

Stage 2️⃣: Successful candidates will meet with Amanda, Talent Lead. It will be standardized to keep things fair but also with enough room to show your uniqueness. We’ll communicate the salary range now for full transparency. If you like us and we also think there is a fit, we’ll invite you to the next stage.

Stage 3️⃣: A call with our Co-Founder who will ask you more in depth questions about your experience and skills. Come with questions! If this call goes well and we both want to move forward with each other we will ask you to complete a live coding assignment for your next call. 

Stage 4️⃣: This stage will be with our Co-Founder and a member of our engineering team will take you through a systems design interview to get a better understanding of your skills. We will also leave time to give feedback and ask some more questions. 

Stage 5️⃣ This stage will be a values interview with a few members of the ResQ team. We will get an understanding of what motivates you and how you work and align to ResQ’s values.

Stage 6️⃣: This is the final stage in the process where you will meet our CEO, KJ. This stage will be more of an introductory call and less focused on your in depth skills and knowledge.

Want to learn more? 👀 Keep Reading!

We are a mission-driven team and have a big vision to revolutionize the service industry. While on that journey, we recognize that building a startup is very hard. Turning vision into reality in a fast-growing environment takes superhuman efforts and is often one of the most difficult, yet rewarding, things one can do.

We do our best to ensure transparency during all stages of the interview process but we realize it's a lot of information 📚 to take in at once so we wanted to centralize everything to make it easier for you to navigate through. We have created a Talent Notion page which will help you learn more about us during the recruitment process.

We are spilling the Tea 🫖 on all things ResQ, click here if you want access to the inside scoop 💬 Tell your friends, because sharing 🫶 is caring 🧡

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ResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users. ResQ is an equal opportunity employer. We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law. ResQ is committed to workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process.

Not Sure You Meet all the Requirements? We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!