Part-Time Customer Service Representative - Upper East Side 69th

As a Part-Time Customer Service Representative at Restore Hyper Wellness, your primary responsibilities will include greeting and welcoming clients, conducting studio tours, managing appointment scheduling, and promoting membership sales. You'll also assist with onboarding new clients, answering customer inquiries, and maintaining a safe and clean studio environment. Your positive attitude and energy will be essential in providing exceptional service and helping our clients with their wellness journeys.

To be considered for the Part-Time Customer Service Representative role at Restore Hyper Wellness, you should have at least 1 year of customer service experience, preferably in a wellness or retail environment. Sales experience is a plus! Strong communication skills, both verbal and written, are necessary, along with intermediate computer skills. A passion for health and wellness and the ability to work well in a team are also important to thrive in this role.

As a Part-Time Customer Service Representative at Restore Hyper Wellness, you can enjoy a range of benefits including free and discounted wellness services, comprehensive medical, dental, and vision insurance, as well as a 401k retirement plan with employer match. You’ll also have access to paid time off and the potential for monthly performance-based bonuses, making it a rewarding position both personally and professionally.

In the Part-Time Customer Service Representative role at Restore Hyper Wellness, you will be expected to work approximately 12 shifts per month. We require weekend availability as part of your schedule to ensure our clients receive the care and support they need. Flexibility is key, as you’ll help create a welcoming environment for our clients while fitting into the studio's operational needs.

The pay for a Part-Time Customer Service Representative at Restore Hyper Wellness ranges from $18 to $20 per hour, depending on experience and qualifications. Additionally, you have the opportunity to earn monthly performance-based bonuses, which can significantly enhance your overall compensation. This structure is designed to motivate and reward team members for their hard work and dedication.

When answering this question, highlight your relevant customer service experience, focusing on specific roles where you interacted with clients and provided exceptional service. Describe situations where you had to think on your feet, manage customer inquiries, and promote products or services, connecting these experiences to the responsibilities of the Part-Time Customer Service Representative at Restore.

Prepare to discuss Restore Hyper Wellness, emphasizing its mission to provide innovative health services that help clients feel their best. You can mention specific services like IV drips, cryotherapy, and red light therapy, showcasing your knowledge about how these services benefit clients. This shows your enthusiasm for the company and the role.

Demonstrate your conflict resolution skills by providing an example of a difficult customer situation you've handled in the past. Explain how you listened actively to their concerns, empathized with their feelings, and worked collaboratively to find a solution, ensuring that the process aligns with Restore Hyper Wellness's commitment to quality service.

Discuss the tools and techniques you use to stay organized, such as calendars, checklists, or time management applications. Provide examples of how you prioritized tasks and allocations of your time in previous roles, ensuring you met deadlines and provided excellent customer service during busy shifts.

In your response, recount a specific instance where you successfully promoted a service or product. Describe the techniques you used, whether it was through building rapport with customers or highlighting the key benefits of the service. This will demonstrate your ability to engage customers and drive sales, which is crucial in this role.

Share your personal motivation strategies, such as setting goals for yourself, finding joy in the interactions with clients, and contributing to a positive team environment. Emphasize the importance of being passionate about health and wellness and how this passion fuels your motivation at work.

Define excellent customer service by discussing the importance of listening to clients, understanding their needs, and going above and beyond to meet those needs. Connect this to how you would deliver exceptional service to clients at Restore Hyper Wellness and how it contributes to client retention and satisfaction.

Address your unique skills and experiences that relate directly to the Part-Time Customer Service Representative role. Highlight your customer service background, your enthusiasm for wellness, and your ability to work well in a team. Share how your contributions can enhance the studio's environment and improve client experiences.

Be honest about your availability, emphasizing your willingness and ability to work weekends as required for this role. Show that you understand the importance of availability in maintaining a high level of service for clients, especially during busy hours.

Express your genuine interest in the mission of Restore Hyper Wellness and the opportunity to help people achieve their health goals. Share what excites you most about the services offered and how you believe you can contribute positively to the company's culture and overall success.