Customer Service Rep(08804) - 1830 Galleria Blvd

As a Customer Service Representative at Prairie Pizza, your main responsibilities will include taking accurate phone orders, providing excellent customer service, answering inquiries about the menu and promotions, addressing customer concerns, and collaborating with team members to ensure smooth operations.

To succeed as a Customer Service Representative at Prairie Pizza, you should have a positive attitude, excellent communication skills, the ability to multitask in a fast-paced environment, strong problem-solving skills, and a love for pizza. Your enthusiasm makes a big difference in customer interactions!

Prairie Pizza offers a variety of benefits to Customer Service Representatives, including competitive pay, flexible schedules, health insurance for eligible employees, paid time off, a 401k plan, delicious discounts on pizza, and opportunities for career growth.

While previous experience in customer service is beneficial, it is not strictly necessary for the Customer Service Rep position at Prairie Pizza. We value enthusiasm and a willingness to learn just as much as experience.

The work environment for a Customer Service Representative at Prairie Pizza is friendly, dynamic, and fast-paced. You will be surrounded by a team of passionate colleagues who share a love for pizza and a commitment to delivering exceptional customer service.

Handling an angry customer requires patience and strong communication skills. Start by listening to their concerns without interruption, empathize with their situation, and assure them that you will work towards a resolution. Provide options if possible and follow through with your promises.

Share a specific example where you went above and beyond for a customer. Discuss the situation, the actions you took to resolve it, and the positive outcome that resulted, highlighting how it reflects your commitment to customer satisfaction.

The most important quality for a Customer Service Rep is a genuine passion for helping others. A friendly demeanor and the ability to interact positively under pressure can significantly enhance customer experiences. Being adaptable and willing to learn is equally crucial.

Staying organized during busy shifts involves prioritizing tasks efficiently. You can accomplish this by keeping track of orders, managing time well, and communicating effectively with your team. Sharing tasks and supporting one another is also essential.

You should be prepared to discuss what you know about Prairie Pizza as a family-owned Domino's franchise, its commitment to excellent customer service, and the values of teamwork, the Golden Rule, and enthusiasm. Mentioning the community focus and opportunities for growth would also be impressive.

Good customer service is providing helpful, polite, and timely support to customers while making them feel valued. It's important to listen actively, communicate clearly, and ensure that you address their needs thoroughly, leaving them with a positive impression of the company.

When asked about salary expectations, it’s best to state that you're open to discussing offers based on your skills and experiences. You can mention that you are aware that the range is between $10 to $12 an hour and express interest in compensation based on performance.

Contributing to a positive team environment involves collaborating effectively, encouraging coworkers, sharing a smile, and demonstrating a strong work ethic. You can also help keep spirits high by participating in team-building activities and celebrating successes together.

When answering why you want to work at Prairie Pizza, emphasize your passion for pizza and commitment to exceptional customer service, as well as your desire to grow within a well-regarded company. Mention the positive work culture and community involvement that attracts you.

If unsure about an answer, it's important to be honest with the customer. You can tell them that you will find the correct information and follow up with them promptly. This demonstrates your commitment to providing accurate information and excellent customer service.