Wellness/ Sales Associate

A Wellness/Sales Associate at Restore Hyper Wellness is responsible for greeting and assisting clients with our wellness services, handling phone calls, and managing appointment bookings. You'll also onboard new clients, conduct tours of our facilities, sell service packages, and educate clients about our various wellness options.

To qualify for the Wellness/Sales Associate position at Restore Hyper Wellness, you should have at least one year of customer service experience, ideally in a retail environment. A passion for health and wellness is essential, and it’s beneficial to be pursuing a degree in fields like kinesiology, exercise science, or personal training.

At Restore Hyper Wellness, you can expect a fun, casual, and wellness-focused work environment. We value a collaborative culture where you will feel involved and recognized for your contributions, all while promoting a healthy lifestyle.

Restore Hyper Wellness offers a competitive salary plus bonuses, flexible schedules, and a casual dress code. We aim to create a positive work atmosphere while helping our employees grow both professionally and personally in the wellness industry.

Yes, as a Wellness/Sales Associate at Restore Hyper Wellness in Somerville, MA, working weekends is a part of the job. However, don't worry! This gives you a chance to help clients who want to prioritize their wellness during their off days.

When dealing with a difficult customer, it's essential to remain calm and empathetic. Listen actively to their concerns, acknowledge their feelings, and offer solutions that comply with our policies. Showing genuine care can often turn the situation around.

Hyper Wellness means taking proactive steps towards better health through innovative services. It relates to lifestyle choices that enhance physical and mental well-being while making wellness enjoyable and accessible to everyone.

To sell service packages effectively, I would ensure I understand the benefits and features of each offering. By engaging clients through education, sharing success stories, and tailoring recommendations to their specific needs, I could positively influence their decisions.

I have over a year of experience in customer service, which has equipped me with strong communication skills, the ability to manage client concerns, and the strategies to create a welcoming atmosphere. These skills are crucial in enhancing customer experiences at Restore Hyper Wellness.

Onboarding a new client involves guiding them through the waiver process, gathering essential information, and helping them create a personal profile. I would also take this opportunity to provide an overview of our services and answer any questions they may have.

I prioritize health and wellness by maintaining a balanced diet, exercising regularly, and practicing mindfulness. These habits not only enhance my personal well-being but also better equip me to support clients on their wellness journeys.

The most important aspect of great customer service is the ability to build a rapport with clients. Establishing trust and showing clients that we genuinely care about their wellness needs lead to a more satisfied and loyal customer base.

I would foster a fun and engaging culture by actively recognizing team member contributions, organizing team-building activities, and encouraging a supportive environment where everyone feels valued. This creates a positive atmosphere for both staff and clients.

In a previous position, I helped a customer navigate a complex issue with a service refund. By following up with them consistently and providing them with tailored solutions, they felt valued and returned as a loyal customer.

I am motivated by the opportunity to positively impact others' lives through health and wellness. Being part of a team at Restore Hyper Wellness allows me to share my passion while contributing to a cause that aligns with my values.