Retail Services Assistant - CL2 (University Store)

Are you looking for an exciting opportunity to join a dynamic team in a bustling university environment? The University of Maine at Farmington, University Store is seeking a proactive and customer-oriented Retail Services Assistant to join our team. If you have a passion for providing excellent service, enjoy working with diverse clientele, and thrive in a fast-paced retail setting, we want to hear from you!

About Us: The University Store, which includes the UMF Mailroom is the central hub for all student and staff needs on campus. We offer a wide range of products, from textbooks and stationery to university merchandise and convenience items. Our dedicated team ensures that students, faculty, and staff have access to essential resources and excellent retail services.

Responsibilities: As a Retail Services Assistant, your primary focus will be on providing exceptional customer service and supporting daily store operations. Your responsibilities will include but are not limited to:

• Assists customers in finding products, answering inquiries, and processing sales transactions.
• Maintains store cleanliness and organization, ensuring products are correctly labeled and stocked.
• Receives and sorts incoming mail and packages, and coordinating outbound shipments.
• Processes packages and returns, which includes Fedex, UPS and USPS.
• Collaborates with team members to handle inventory management and replenishment.
• Creates and contributes to the creation of visually appealing displays and promotions to enhance the shopping experience.
• Provides support during peak periods and assisting with store events or promotions as needed.
• Motivates individuals and encourages group effort.
• Plans and anticipates problems and issues.
• Provides excellent customer service via phone, online, and email.
• Responds to customer requests, inquiries, and issues
• Ensures appropriate documentation is provided in accordance with applicable accounting procedures, grant requirements, etc.
• Verifies and proves cash-ups at end of day and resolves any potential discrepancies
• Prepares and initiates cash deposits.
• Verifying orders against packing slips and resolving discrepancies.
• Resolving customer service issues; providing resolutions within established guidelines.
• Updating databases and media platforms and verifying information.
• Prepares memos and related communications.
• Initiates and processes financial transactions for a broad range of accounts and sources
• Participates in the Unviersisty Store opening and closing hours as needed.

For a complete job description, click here

About University of Maine at Farmington:

The University of Maine at Farmington has earned a national reputation for excellence, gaining stature as one of the finest state-supported liberal arts colleges in the northeastern U.S. Additionally, UMF is rated 5th in U.S. News & World Report Top Regional Public College North for 2023 and has been rated one of America's Best Colleges by U.S. News 25 times since 1998.

The campus is in historic downtown Farmington, just a short walk away from coffee shops, funky stores, restaurants, banks, bookstores, a multi-screen movie theater and a whole lot more. Our perfect location combines the active outdoor lifestyle with the arts & smarts of a small college town. With enrollment at around 1,600 full-time students, UMF is about the same size as many of New England’s most selective private colleges and offers many of the same advantages, yet at a very affordable price — providing a tremendous college value in a spectacular natural setting. Established in 1864 as Maine’s first public institution of higher education, the University of Maine at Farmington is a founding member of The Council of Public Liberal Arts Colleges (COPLAC) an exclusive national group of public colleges and universities committed to providing superior liberal arts and sciences education

Who is the University of Maine at Farmington?

A Nationally Ranked public university, recognized for its academic excellence, educational value and inclusion.

An Outdoorsy College located in the heart of world class skiing and snowboarding, hiking and mountain biking, kayaking and rafting.

An Affordable, high-quality, residential, liberal arts college.

A school that offers challenging and innovative Academic Programs in the arts and sciences, teacher preparation, and other pre-professional fields.

A small, friendly campus where Students are the center of the universe.

A place where caring Professors work side by side with students — in research, creative endeavors, in the classroom and outside.

An institution that offers unparalleled research opportunities — often at the level and depth found at graduate school.

A campus of 1,600 bright, creative, independent-minded students who thrive on challenges.

A college where students work hard but also enjoy kicking back and having Fun — lots of fun.

A quirky yet warm-hearted, accepting community where it’s OK to be you.

We may not be for everyone, but we just might be the perfect place for you.

Required:

• High School Diploma or equivalent GED and 6 months retail service experience

  
  

Skills Requirements:

• Providing exemplary customer service;
• Using a computer and related software applications;
• Performing mathematical calculations;
• Monitoring and maintaining inventory and supplies;
• Handling cash;
• Handling multiple tasks simultaneously (e.g., sales floor, register, book stacks, telephone, etc.);
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Materials must be submitted electronically via "Apply for Position." Please create an applicant profile, complete a brief application, and upload:

1) A cover letter, which describes your qualifications, interests and suitability for the position

2) A resume/curriculum vitae

3) Contact information for three (3) professional references

You will also need to submit the affirmative action survey, the self-identification of disability form, and the self-identification of veteran status forms.

Review of applications will begin at end of business on August 16, 2023. Materials received after that date will be considered at the discretion of the university. Incomplete application materials will not be considered.

We are not able to consider applicants who require Visa sponsorship support.

All offers of employment are contingent upon successful completion of a background screening and references.

The University of Maine offers a wide range of benefits for employees including, but not limited to, tuition benefits (employee and dependent), comprehensive insurance coverage including medical, dental, vision, life insurance, and short and long term disability as well as retirement plan options. View our Benefits Information Summary for additional information.

The University of Maine at Farmington employees are Mandatory Reporters with the exception of UMF’s licensed, clinical medical providers (including athletic trainers) and mental health providers and their clinical interns when working in their capacity as providers.

The University of Maine at Farmington is an EEO/AA employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, transgender status, gender expression, national origin, citizenship status, age, disability, genetic information or veteran’s status in employment, education, and all other programs and activities. The following office has been designated to handle inquiries regarding non-discrimination policies: Office of Equal Opportunity, Room 101 Boudreau Hall, University of Maine, Orono, ME 04469-5754, 207-581-1226, TTY 711 (Maine Relay System).