Sales Engineer

As a Sales Engineer at Retraced, your responsibilities include tailoring detailed product demos, consulting with enterprise-level clients, and collaborating with various cross-functional teams. You'll be instrumental in ensuring that clients understand how our sustainability platform can integrate seamlessly into their operations, all while providing valuable insights to both sales and product teams.

To qualify for the Sales Engineer role at Retraced, candidates should have several years of B2B sales or product experience in a SaaS environment, strong understanding of API integrations, and excellent communication skills. A background in the fashion, textile, or supply chain industry is preferred, along with fluent English proficiency.

The Sales Engineer at Retraced plays a crucial role in driving client success by bridging the gap between technical functionalities of our platform and client needs. By providing tailored demos and hands-on support, they ensure clients receive maximum value and support throughout their journey with our sustainability management system.

New Sales Engineers at Retraced undergo comprehensive training that includes familiarization with our platform, sales strategies, and tools. This collaborative onboarding process is designed to equip you with the knowledge required to engage confidently with clients and understand their specific needs.

The work culture at Retraced is dynamic and inclusive. As a remote-first company passionate about sustainability, we foster an environment where employee ideas are recognized and valued, promoting both personal responsibility and independence in your role as a Sales Engineer.

Highlight your specific experiences with APIs, detailing any projects where you facilitated seamless integrations. Discuss the tools you used and the challenges you overcame, illustrating your technical prowess and problem-solving skills.

Emphasize the importance of active listening and asking probing questions to identify client needs. Share an example of how you've adjusted demos based on feedback or unexpected client requirements.

Discuss the communication tools and strategies you use to ensure alignment between teams. Provide an example of a time when effective collaboration led to improved sales outcomes or better product insights.

Explain your methods for staying informed about product changes, such as attending internal meetings, utilizing company training sessions, or setting up regular check-ins with product teams. This shows your commitment to being knowledgeable in your role.

Share a specific story that illustrates your role within the project, the challenges you faced, and how you went above and beyond to achieve success. This showcases your capacity to drive results.

Talk about the satisfaction of directly contributing to client success and seeing the tangible impacts of integrating technology in their operations. This helps the interviewer understand your motivations.

Share a specific example of a challenging demo, how you navigated the situation, and the strategies you employed to overcome it. Highlight your adaptability and problem-solving skills.

Discuss your experience with relevant CRM tools, detailing how you use them to track interactions, manage follow-ups, and ensure customer engagement. This demonstrates your organizational skills.

Explain the metrics you would track, such as client feedback, follow-up actions, or conversion rates, to assess the effectiveness of a demo. This emphasizes your analytical mindset.

Detail your approach to handle objections by focusing on empathy and understanding the client's concerns. Share strategies for showcasing value while providing reassurances related to their hesitation.