Aloha! Four Seasons Resorts Lana'i is seeking a Retreat Host

JOIN OUR 'OHANA

The Retreat Host serves as the Hospitality Ambassador of Four Seasons Resorts Lana’i.

The Retreat host:

Greets guest and picks up guests at designated pick up/drop off locations on Lana’i for both resorts and resorts amenities. Assists with luggage, able to lift, load and off load on to carts and vehicles. Provides a safe and comfortable ride for guests. Follows all local traffic laws and regulations. Assures that the vehicle is in good repair. Maintains appropriate logs noting trips taken and times of arrival and departure. Has strong knowledge of the area streets so that the guests can be transported to and from their destination in the shortest possible time. Assures that vehicle has had its scheduled maintenance, clean and tidy, and reports any operating difficulties that may arise. During vehicle transport, initiates “Talk Story” with guests to include providing historical tours, activities information and stories of the island. Upon arrival performs all check-in duties/tasks. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, package handling, messages, faxes etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. Assists guests with reservations for activities, restaurants and events. Upon departure performs all check-out duties/tasks. Is assigned a Cash Float and complies with all rules and duties related to having a float. Escort guests to activities scheduled (i.e. spa, adventure center, fitness, etc) Create itineraries based on Sensei Guide recommendations. Responds to email and chats correspondence in a timely manner, according to standard. Performs all other duties as assigned. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in The Employee Handbook

US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

FOUR SEASONS HOTEL LANA'I AT KO’ELE, A SENSEI RETREAT

Rich wellness traditions combine with serene architecture and a lush island setting to create a true Hawaiian sanctuary at Four Seasons Hotel Lana’i at Ko’ele. A world-class luxury hospitality company, along with renowned health experts and culinary leader Nobu join together to offer a new evidence-led approach to wellbeing that is centered around three practices: movement, nourishment, and rest, all in a luxurious setting filled with beauty. Join the Four Seasons Resort Lana'i ohana (team) as we launch this incredible new retreat offering

Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:

Twitter: https://twitter.com/FSLanai

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

FOUR SEASONS HOTELS & RESORTS

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

WHAT TO EXPECT

• Competitive Salary & Wages
• Competitive Benefits
• Paid Time Off and Holiday Pay
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Employee Recognition Programs

We look forward to receiving your application, mahalo!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.