Job details

Account Manager - Client Team

Company Overview

RFI Global is the only global data and insights company focusing exclusively on financial services. We empower financial service leaders with the market intelligence they need to drive innovation and accelerate growth.

Partnering with the world’s top financial institutions, our expert team delivers tailored insights through a unique hybrid syndicated approach, drawing from over 200,000 consumer and 60,000 business interviews each year.

Role Overview

This is an exciting time for RFI’s Client-facing team, with an evolution of client success that will provide new growth in developing analytical skills and greater involvement in client solutions. Client Team is a function that is critical in influencing the overall customer experience, retaining our customers and expanding usage of our product suite and services. The Client Team fosters deep relationships with existing clients via product delivery relationships, understanding their business and needs, and delivering service and solutions to meet their challenges. Through these relationships, this role helps achieve the company's commercial goals.

This is ideal for a market research analyst who wants a more client-facing role with the opportunity to work across diverse client needs.

Key Responsibilities

Relationship

· Build strong customer relationships with clients and other key stakeholders through consistent account review and outreach. and act as their trusted advisor.

· Understand and gather business priorities from clients to ensure swift delivery of expected outcomes

· Ensure high levels of customer satisfaction throughout assigned accounts

· Capture customer experience and product feedback for RFI

· Detect and respond to key stakeholder changes within each customer

· Solicit customer references and case studies

Commercial

· Grow existing business by identifying cross-sell and upsell opportunities when there is alignment with RFI products and services that help customers achieve their desired outcomes

· Meet or exceed customer subscription retention goals by maintaining diverse data and insight use cases, leading to well-developed subscription business cases

· Management of account plans

· Management of contract renewal process

Client Process

· Complete planning and communication of client deliverables, including scheduling and communications with clients and their stakeholders, along with the RFI product team

· Identify customer challenges/friction and proactively suggest better solutions and strategies

· Ensure product and new feature adoption through customer communication and training

· Respond to and manage analytical queries

Collaboration

· Collaborating with client directors to plan each client's engagement across delivery, needs analysis, account planning, and client growth opportunities

· Collaborating with research experts in the product team to innovate towards client needs

To succeed in this role, you will ideally have:

· Experience working in market research or market data industry

· Proven experience working directly on client outcomes and servicing

· Curious interest in the financial services industry

· Impeccable communication and organization skills

· Ability to manage competing priorities

· Willingness to challenge the status quo

· A desire to work in a fast-moving environment

· The ability to work and communicate effectively

Salary: Competitive
Great opportunity to work with a global team
25 days annual leave + public holidays + birthday leave +2 charity days
Flexible working arrangements
Regular employee awards
Monthly social events and breakfast
Learning and development budget to help your professional growth
Loyalty leave
Perkbox

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What You Should Know About Account Manager - Client Team, RFI Global

If you're looking for an exciting opportunity as an Account Manager - Client Team at RFI Global, you've come to the right place! At RFI Global, we uniquely focus on delivering market insights exclusively for financial services. You'll be part of a vibrant Client Team that is crucial for enhancing customer experiences and ensuring client satisfaction. The key to success in this position lies in building strong relationships with our clients and understanding their needs to offer tailored solutions. You'll manage account reviews, gather feedback, and champion the customer experience, making sure our offerings meet their evolving challenges. As you connect deeply with clients, you'll identify opportunities for cross-selling and upselling, helping them achieve their goals while also contributing to RFI's commercial aspirations. Additionally, you will collaborate closely with stakeholders and our product team to ensure effective communication of client deliverables, manage account plans, and foster client growth. This role is perfect for someone with a background in market research who is eager to step into a more interactive, client-facing capacity. If you're organized, communicative, and passionate about financial services, you'd thrive in our dynamic environment. Join us at RFI Global for a fulfilling career that offers competitive salary, flexible working arrangements, and pathways for professional growth. We're excited to see how you can contribute to our continued success!

Frequently Asked Questions (FAQs) for Account Manager - Client Team Role at RFI Global

What are the responsibilities of the Account Manager - Client Team at RFI Global?

As an Account Manager - Client Team at RFI Global, your responsibilities include building strong relationships with clients, understanding their business priorities, ensuring customer satisfaction, and capturing valuable feedback. You will identify growth opportunities by cross-selling and upselling RFI products and services while managing account plans and the contract renewal process.