Customer Service Representative - job 1 of 2

Reporting to our Call Center Manager and working in collaboration with our Marketing and Sales Department this role contributes to the success of Rite Window by being the first point of contact for every customer and scheduling all the in-home consultations. This customer care specialist has experience in world class customer service, organization, and attention to detail.  

This role will include working within the department, independently, and interdepartmental to assist and qualify homeowners in scheduling their in-home consultations.  

Qualifications and Skills 

• Self sufficiency  

• High Attention to detail and follow through 

• Strong Organizational skills  

• Microsoft Office knowledge  

• CRM experience preferred not required  

• Collaborative communication with Call Center team and interdepartmentally, verbally and electronically 

• Patience and active listening 

• Motivated – Go getter attitude 

• Ability to follow scripting and call center procedures 

Sample of Tasks 

• Promptly answering all incoming calls in a polite and professional manner using the appropriate uniformed script 

• Outbound dialing to leads generated through CRM system to schedule consultations  

• Properly schedules appointments following appointment scheduling protocol. Reviews appointment date, time, location, and project information with caller 

• Responding to customer emails and text messages that come in through CRM system and outlook 

• The ability to clarify scopes of work with homeowners and educate them 

• Screens call to determine if the project fits our scope of work 

• Communicate job-related information and problems to Department Management. 

• Educate customers on the variety of products and services we offer 

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. 

If you have a question regarding your application, please contact TA@renuityhome.com

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