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Catering Associate

How We Care For YouAt St. Lawrence Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.SummaryResponsible for patient food service on assigned units , to include menu selections, tray assembly, tray delivery and pickup, special requests and needs, and in-between meal food delivery.Canton-Potsdam Hospital is a warm and caring not-for-profit community healthcare facility that's certified for 94 beds. Our mission is to provide exceptional healthcare services to the community. Within our welcoming walls, you'll find a wide array of core programs in emergency medicine, acute care, hospitalist medicine, and critical care. But that's just the beginning. We're not just a hospital; we're a beacon of health and wellness in the North Country. We proudly offer outpatient health services in Brasher Falls, Canton, Colton, Gouverneur, Massena, Norfolk, and Potsdam, NY.STATUS: Full TimeLOCATION: Canton Potsdam HospitalDEPARTMENT: Nutritional ServicesSCHEDULE: 12.5 Hour, VariableATTRIBUTES• Preferred: High School diploma or equivalent.Responsibilities• Takes patient menu selections prior to each meal, complying with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations and offering alternates to menu as allowed to accommodate food allergies and cultural, ethnic and religious preferences.• Assembles trays according to patient menu on tray tickets in a timely and accurate manner.• Interacts with Nursing to ensure patient diet prescriptions are accurate and patients food needs are met.• Completes catering rounds after passing trays to inquire if patient needs anything else.• Retrieves trays from patient rooms shortly after completing rounds.• Assists Diet Tech with monitoring of patients who are NPO, on liquid diets, have a calorie count ordered, or need nutrition handouts.• Contributes to patient satisfaction goals by providing high quality service.• Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply, recording information on quality control form.Union1199 - Service Maintenance and Clerical (CPH)Note: Not all per diem roles are union eligibleEducationLICENSES / CERTIFICATIONS:Physical RequirementsM - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.Pay Range$17.31 - $24.60The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.

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What You Should Know About Catering Associate, Rochester Regional Health

At St. Lawrence Health in Rochester, NY, we are thrilled to announce an opening for a Catering Associate at our famed Canton-Potsdam Hospital. This is not just a job; it’s a chance to play a vital role in our community-focused healthcare environment. As a Catering Associate, you will be responsible for providing exceptional patient food service, ensuring that menu selections are both nutritious and aligned with dietary restrictions. Your day will involve everything from assembling and delivering trays to interacting with nursing staff to guarantee that each patient's preferences are met. We believe that great food is an important part of recovery, and you'll contribute significantly to our patients' satisfaction. You will also help monitor dietary needs for those with special requirements like liquid diets or calorie counts, ensuring compliance with HACCP guidelines. Join us in making a difference—whether it's through efficient tray assembly or just by being there for patients who may need a friendly face during their recovery. With a warm and caring atmosphere at our hospital, you’ll find that every day offers a new opportunity to provide high-quality service. Plus, you’ll benefit from a robust rewards program that prioritizes your personal growth. If you're passionate about food service and want to care for your community, St. Lawrence Health is the perfect place for you. Ready to embark on this rewarding journey with us? We’d love to have you on our team!

Frequently Asked Questions (FAQs) for Catering Associate Role at Rochester Regional Health
What are the primary responsibilities of a Catering Associate at St. Lawrence Health?

As a Catering Associate at St. Lawrence Health, your main responsibilities include taking patient menu selections, assembling trays according to dietary guidelines, delivering and retrieving trays, and interacting with nursing staff. Your role ensures that patients receive meals aligned with their dietary restrictions and preferences, contributing significantly to their overall satisfaction during recovery.

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What qualifications are needed to apply for the Catering Associate position at St. Lawrence Health?

To qualify for the Catering Associate position at St. Lawrence Health, a high school diploma or equivalent is preferred. Additionally, candidates should have a passion for food service and a commitment to ensuring that patient dietary needs are met with care and accuracy.

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How does the Catering Associate contribute to patient care at St. Lawrence Health?

The Catering Associate plays a crucial role in patient care at St. Lawrence Health by providing high-quality food service that adheres to specific dietary needs. By ensuring menu preferences are met and maintaining communication with nursing staff, you make a notable difference in the recovery experience for patients, helping them feel valued and cared for.

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What does the training process look like for a new Catering Associate at St. Lawrence Health?

When you join the team as a Catering Associate at St. Lawrence Health, you will undergo comprehensive training that covers dietary guidelines, HACCP safety compliance, and food service protocols. This training provides valuable insights into your role and helps you understand how to best support patients’ dietary needs.

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What is the work schedule like for the Catering Associate at St. Lawrence Health?

The schedule for a Catering Associate at St. Lawrence Health is typically full-time, comprising 12.5-hour shifts with variable hours. This flexibility allows you to find a work-life balance that suits your lifestyle while being an integral part of patient care delivery.

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Common Interview Questions for Catering Associate
Can you describe your experience with food service and how it applies to the Catering Associate position?

Discuss your previous roles in food service, emphasizing any experience you have with dietary restrictions and patient care. Highlight specific instances where you provided excellent service or dealt with dietary needs.

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How would you handle a situation where a patient is unhappy with their meal selection?

Explain how you would listen patiently to the patient's concerns, empathizing with them, and offer alternatives that meet their dietary guidelines while also ensuring their satisfaction in the process.

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What do you know about HACCP guidelines, and why are they important?

Discuss your understanding of HACCP guidelines, emphasizing their role in ensuring food safety and quality. You might say that compliance not only protects patients but also upholds the hospital's reputation.

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How do you ensure accuracy when assembling food trays for patients?

Illustrate your approach to ensuring accuracy, such as meticulously checking menu selections against dietary requirements and double-checking each tray before delivery to prevent any mistakes.

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What strategies would you employ to keep patients engaged during meal times?

Explain how you could use friendly conversation, ask for feedback about the food, and create a pleasant atmosphere to ensure patients feel valued during their meal times.

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How do you prioritize tasks during busy meal service hours?

Talk about your organizational skills and ability to stay calm under pressure, emphasizing time management strategies you use to handle multiple tasks efficiently while maintaining high standards.

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Can you describe a time you worked as part of a team and what role you played?

Provide an example of a specific team project or task where you collaborated with others, detailing how you contributed and what the overall outcome was.

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Why do you want to work for St. Lawrence Health as a Catering Associate?

Share your passion for community health care and explain how the values of St. Lawrence Health align with your personal values and career goals in the food service industry.

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What adjustments would you make for patients with special dietary requirements?

Discuss your approach to understanding each patient’s unique needs and how you would work with the Diet Tech to ensure those requirements are met effectively.

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How would you manage a situation in which you received conflicting dietary instructions?

Describe your strategy to clarify the conflicting instructions, which may include consulting with the nursing staff or the supervising Diet Tech to ensure that you are adhering to the correct guidelines.

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To enhance lives and preserve health by enabling access to a comprehensive, fully integrated network of the highest quality and most affordable care, delivered with kindness, integrity, and respect.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 4, 2024

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