Sr. Auditor - Service & Warranty Competency

Title:  Sr. Auditor - Service & Warranty Competency

Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Key Accountabilities:

• Perform onsite service competency audits for North/Latin America (NALA) distributors & markets to ensure the necessary capabilities are in place and RRSA processes are met.
• Assist with the performance of warranty audits (in person or remotely) for domestic and overseas markets to ensure an error free process along the entire warranty chain
• Review and verify the accuracy of repair orders, parts used, labor charges, and overall repair processes within a repair shop, ensuring compliance with company policies, industry standards, and customer billing accuracy.
• Review and verify service infrastructure, tooling, vehicles, training, and ensure safety measures are in place.
• Verify accuracy of warranty claim reimbursement by comparing claim payout to documentation.
• Complete audit workpapers by documenting audit tests and findings.
• Ensures compliance with established internal control procedures by examining partner operating practices, service management and documentation.
• Communicate audit findings by preparing a final report and reviewing with audit participants
• Maintains professional and technical knowledge by attending educational workshops; reviewing company publications; establishing personal networks and attending company meetings.
• Maintains internal control systems by updating audit processes; recommending new policies and procedures.
• Prepare and analyze data using electronic spreadsheets and PowerPoint presentations to create high level reports.
• Organize and maintain document records pertaining to audit activities.
• Liaise with all internal departments including but not limited to Warranty, Finance, Controlling, Technical Service, Applications, Network Management and Sales.
• Provide ad hoc training to distributors as required to promote business excellence.
• Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
• Perform special projects as required.

Basic Requirements:

• Bachelor's Degree in Engineering, Engineering Technology or Business and 5 years’ experience in auditing, warranty or service management in a manufacturing or service repair environment; or  9 years’ experience in auditing, warranty or service management in a manufacturing or service repair environment.
• Ability to travel frequently, up to 70%

Preferred Qualifications:

• Excellent mechanical and technical knowledge of engines, drive systems, power systems or other mechanical equipment.
• Excellent knowledge of proper service workshop processes.
• Excellent understanding of warranty and repair procedures, and common engine terminology.
• Excellent ability to thoroughly examine repair orders and product details to identify discrepancies.
• Excellent ability to thoroughly examine workshop practices and infrastructure to identify discrepancies.
• Excellent self-starter with the ability to work extended periods without supervision and with good personal drive and can-do attitude.
• Excellent audit, legal compliance and documentation skills
• Excellent interpersonal and social skills with an ability to communicate clearly and with authority
• Excellent attention to detail and ability to negotiate and make decisions.
• Excellent organizational, planning, presentation, follow-up and reporting skills.
• Excellent oral and written comprehension skills
• Proficient with MS Office Suite

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

Benefits

The Business Unit Power Systems of Rolls-Royce provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalization and electrification, we strive to develop drive and power generation solutions that are even cleaner and smarter and thus provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.
 

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These clean and technologically-advanced solutions serve our customers in the marine and infrastructure sectors worldwide.