As a Technical Account Manager at Rossum, you'll be the primary technical contact for customers throughout their contracts, overseeing the management of intricate projects where multiple stakeholders are involved. You'll collaborate with Customer Experience and Sales teams to optimize technical support and ensure a seamless customer experience. Understanding customer feedback and contributing to the development of the Rossum platform are crucial parts of your role.

While specific academic qualifications aren't required, a successful Technical Account Manager at Rossum should possess strong customer-facing skills, hands-on technical abilities, and problem-solving expertise. Familiarity with other SaaS products, programming languages like Python and JavaScript, and a practical understanding of APIs, integration platforms, and SQL will greatly assist in performing the job effectively.

Key skills for a Technical Account Manager at Rossum include excellent communication abilities, clear presentation skills, and a knack for breaking down complex problems into manageable solutions. Project management experience and a collaborative mindset are important for coordinating with various departments and ensuring customer satisfaction.

The work environment at Rossum is dynamic and highly supportive, encouraging employees to take ownership and continuously enhance their skills. With a diverse team representing over 35 nationalities, you’ll enjoy a collaborative atmosphere that values flexibility and offers a range of benefits, including stock options, extra days off, and a high-quality tech setup.

In your role as a Technical Account Manager at Rossum, you'll leverage powerful tools such as the Calculations extension for handling data effectively. Familiarity with various technologies, including AWS, GIT, and Tableau, can also enrich your performance as you customize and configure customer accounts for the best user experience.

In my previous roles, I maintained strong relationships with clients by regularly communicating and understanding their needs. I focused on iterating on solutions based on client feedback, which improved customer satisfaction and retention.

I approach technical problems by first gathering all relevant information from the client. Then, I analyze the issue, consider different solutions, and present the most practical options to the client, making sure they understand each step of the process.

I prioritize projects by assessing urgency and impact, creating a structured timeline for each project, and maintaining open lines of communication with my clients to manage expectations and deadlines effectively.

Rossum's AI-driven platform streamlines document processing, reducing paperwork and enhancing data accuracy. It allows clients to automate their workflows, ultimately saving time and resources while improving overall operational efficiency.

I approach difficult conversations with empathy and transparency, actively listening to the client's concerns, and collaborating on potential solutions. Maintaining professionalism and a focus on the customer's needs helps to ease tension during these discussions.

I have a foundational understanding of Python and JavaScript, which I have applied in past technical roles to automate processes and enhance capabilities. I am always eager to expand my knowledge in these areas to better serve my clients.

One successful project involved integrating a client's existing systems with our platform. By coordinating closely with both technical and non-technical teams, we executed the integration smoothly and enhanced workflow efficiency by over 30%.

I regularly schedule check-ins with my clients, gather feedback, and solicit their input on areas for improvement. By staying engaged and proactive, I can anticipate their needs and continually enhance their experience.

Key tools I often rely on include project management software like Trello or Asana for tracking progress and collaboration tools such as Slack for maintaining communication among teams. These tools help streamline efforts and ensure everyone is aligned.

Effective communication fosters trust and clarity, allowing clients to feel confident in the solutions provided. It also helps to bridge gaps between technical and non-technical stakeholders, ensuring everyone is on the same page regarding goals and expectations.