As a Part-Time Retail Ambassador at Rothy's, you will be responsible for providing exceptional customer service in our University Village store. This includes managing daily interactions with customers, supporting store operations alongside the Retail Manager and Assistant Manager, and maintaining an expert-level understanding of our products. Your role also involves gathering and elevating customer feedback to ensure Rothy's continuously improves its offerings and service.

Candidates for the Part-Time Retail Ambassador position at Rothy's should ideally have 1-3 years of experience in retail or customer-oriented roles. We are looking for individuals who possess excellent people skills, attention to detail to uphold our brand aesthetic, and a passion for sustainable fashion. Availability to work evenings, weekends, and holidays is essential, along with the ability to be on your feet for extended periods.

At Rothy's, we believe in investing in our team members. As a Part-Time Retail Ambassador, you will receive extensive training on our products, customer engagement techniques, and sales strategies. We also foster a collaborative environment where you can learn from other talented team members and take part in wellness and wellbeing programs, contributing to your personal and professional growth.

As a Part-Time Retail Ambassador at Rothy's in University Village, you will need to be flexible with your schedule. The role typically requires a minimum commitment of 16 hours per week, including weekday mornings and weekends. You will work closely with the store team to ensure customer needs are met while maintaining the established hours of operation.

Part-Time Retail Ambassadors at Rothy's enjoy a range of benefits, including participation in wellness and commuter programs, paid time off, wellbeing time, and an employee discount program. Additionally, your starting pay is $20.80 per hour, with the potential for discretionary bonuses and a comprehensive benefits package tailored to recognize your contributions.

Your response should reflect your genuine passion for sustainability and the unique mission of Rothy's. Discuss your admiration for the brand’s eco-friendly practices and how you resonate with their commitment to creating responsible fashion.

Provide an example showcasing your problem-solving skills and how you would maintain a calm and friendly demeanor to turn a challenging situation into a positive experience for the customer.

Share a specific experience where you went above and beyond for a customer, highlighting your communication skills, empathy, and ability to create a memorable shopping experience.

Discuss Rothy's commitment to sustainability, unique materials, and how their innovative approach to fashion aligns with current consumer trends, showcasing your understanding of the brand’s unique selling points.

Talk about your habits of researching and staying updated on the latest product developments, possibly discussing how you would engage with team members or participate in training sessions.

Suggest ways you would engage customers through conversation, personalized recommendations, and fostering a welcoming environment, emphasizing the importance of building long-term relationships.

Provide an example of a previous job where you had to manage multiple tasks simultaneously, discussing how you prioritize responsibilities and maintain focus under pressure.

Explain how attention to detail reflects the brand's image and impacts the customer experience positively. Share examples where your attention to detail made a difference.

Discuss strategies you would implement to engage customers effectively, offer product recommendations, and create a positive shopping atmosphere, all aimed at exceeding sales targets.

Reflect on your personal values and how they align with Rothy’s mission. Highlight your eagerness to promote sustainability and be an enthusiastic part of the community.