Engineering Manager - Patient Access (Remote)

The Engineering Manager - Patient Access at Rula holds a vital position in connecting patients with appropriate mental health care. Key responsibilities include managing a team of engineers, improving product experiences, leading projects like the therapist matching flow redesign, and overseeing patient conversion metrics. Your role will require collaborating with cross-functional teams to ensure that every aspect of the patient experience is optimized for accessibility and efficiency.

To qualify for the Engineering Manager - Patient Access position at Rula, you should possess a Bachelor’s degree in Computer Science or a related field, or equivalent experience. You’ll need 8+ years of professional engineering experience, with a minimum of 6 years as a contributor and 2 years in management. Effective communication, project management skills, and a solid grasp of modern engineering principles are also essential.

While prior experience in mental health is not a strict requirement for the Engineering Manager - Patient Access position at Rula, having a strong passion for mental healthcare and an understanding of its challenges will definitely enhance your ability to lead effectively. Our focus is on providing support to individuals navigating mental health issues, so a customer-focused mindset is preferred.

At Rula, we prioritize our employees' well-being. The Engineering Manager - Patient Access position comes with a 100% remote work environment, comprehensive health benefits, and generous time-off policies, including company-wide shutdown weeks. We also offer support programs like the Employee Assistance Program (EAP) and incentives to maintain work-life balance while focusing on professional growth.

As the Engineering Manager - Patient Access at Rula, you can expect to be part of a diverse and inclusive team culture. We embody equity and inclusion, aiming to ensure all employees feel safe, seen, heard, and valued. You'll collaborate with passionate individuals who are committed to creating a positive impact in the field of mental health.

Certainly! When responding to this question, highlight your years of experience managing teams, including the number of direct reports. Discuss your approach to mentorship and performance management, providing specific examples of how you've fostered growth within your team.

It’s important to detail your methodical approach to project management. Discuss how you set priorities, manage deadlines, and ensure high-quality results. You might mention agile methodologies you’ve utilized and how they contribute to team dynamics.

A good answer will outline the importance of open communication. Describe your conflict-resolution strategy, emphasizing collaboration and active listening, as well as how fostering a supportive environment can lead to stronger team relationships.

Share your practical experience with Agile frameworks like Scrum or Kanban. Discuss how you’ve implemented these methodologies to enhance team productivity and project outcomes, along with any challenges faced and how you overcame them.

Talk about your planning and tracking techniques, such as using software tools to monitor project progress. Stress the importance of setting realistic deadlines and how you communicate expectations to the team.

This question is an opportunity to showcase your leadership style. Pick a project that demonstrates your ability to coordinate diverse teams and manage complexities while achieving successful outcomes.

Discuss your ability to simplify complex technical concepts for broader audiences. Provide examples where your communication skills have resulted in successful buy-in from stakeholders, ensuring alignment and support for engineering projects.

Express how a customer-focused mindset shapes your decisions. Provide concrete examples of projects where user experience significantly influenced the product design process and the resulting impacts.

Share your approach to mentoring, discussing specific programs or strategies you’ve used. Highlight your commitment to nurturing talent and encouraging continuous learning and professional development.

When answering this question, reflect on Rula's mission regarding mental health and how it resonates with your values. Emphasize your excitement about the opportunity to contribute to meaningful projects that enhance patient access to mental health care.