Job details

Manager, Facilities and Office Services

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Why Ryan?

Hybrid and Remote Work Options
Award-Winning Culture
Generous Personal Time Off (PTO) Benefits
14 Weeks of Parental Leave Top-Up (Adoption Included)
Monthly Gym Membership OR Gym Equipment Reimbursement
Health and Dental Benefit Eligibility Effective Day One
RRSP with Employer Match
Tuition Reimbursement After One Year of Service

The Manager, Facilities and Office Services (“Manager”) manages global office mail service and supply procurement functions, as well as various facilities administrative support responsibilities, to promote cost efficiencies and the highest levels of customer service. The Manager reports and assists the Director, Facilities and Office Services for real estate portfolio management, business unit occupancy planning, emergency response programs, transaction management, design, construction, relocation, furnishings, and specific requirements at Ryan’s facilities globally.

Duties and Responsibilities as they align with Ryan’s Key Results:

People

Partners with the SVP, CREO in support of planning, designing, and execution to deliver Class A office space, construction services, furnishings, security, audio/visual equipment, relocations, and other projects as required.
Directs Office Services staff and advises location site administrators for mail and office supply procurement, coordinating work assignments to deliver expected service levels to Ryan internal clients.
Creates positive work environment, ensuring team is engaged.

Client

Acts as a key interface with regional business leaders and office services suppliers.
Responds to Facilities’ issues and maintenance matters in a tactful, supportive, and expedient manner, supporting business operations and minimizing associated expenses.
Controls work orders to ensure service assignments are completed promptly.
Collaborates with cross-functional teams to support the acquisition and integration process, ensuring a seamless transition into the organization.

Values

Collaborates and assists in planning, procurement, and maintenance of furniture, equipment, copiers, signage, artwork, stationery and business cards, office and coffee/break room vending supplies to minimize interruption, control expenses, and improve service quality and efficiency of all offices in the global footprint.
Maintains accurate documentation necessary in the management of Ryan’s Facilities business policies and processes.
Conducts office assessments and takes actions necessary to ensure offices and equipment are maintained an elevated level.
Supports and maintains standards for Ryan office locations pertaining to construction, furniture, fixtures, and Facilities and Office Services business processes.
Proactively identifies and makes recommendations to reduce costs and increase efficiencies concerning equipment, resources, and processes.
Researches, negotiates, and administers national purchasing contracts.
Performs other duties as assigned.

Education and Experience:

Bachelor’s degree (B.A. or B.S.), and four to six years related experience, or equivalent combination of education and experience is required.

Other Skills and Abilities:

Excellent people skills.
Collaborator, able to work independently but with effective team building skills.
Demonstrates strong initiative and work ethic.
Customer solutions oriented, with the ability to listen and define actions that satisfy customer needs.
Proven ability to gather requirements from internal customers to understand the context and business needs driving requests.
Excellent written and verbal communication, organizational, and planning skills.
Ability to multi-task, follow-through, and prioritize multiple time-sensitive projects.
Proven ability to work with budgets focused on planned expense controls.

Computer Skills:

To perform this job successfully, an individual must have good working knowledge and proficiency of Microsoft® Word, Excel, Access, PowerPoint, Outlook, and Internet navigation and research.

Certificates and Licenses:

Valid driver’s license required.

Supervisory Responsibilities:

Directly supervises employees in the Facilities department and fulfills management responsibilities in accordance with Firm policies and applicable laws.

Work Environment:

Standard indoor working environment.
Extended periods of sitting while working at computer.
Frequently required to stand, walk, and use business equipment daily, such as P.C., copier, fax, telephone, etc.
Must be able to lift, carry, push, or pull up to 30 lbs.
Position requires regular interaction with employees at all levels of the Firm and interface with
Independent travel requirement: up to 25%.

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

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What You Should Know About Manager, Facilities and Office Services, Ryan

At Ryan, we're excited to announce an opening for the Manager, Facilities and Office Services position in Mississauga! If you're passionate about creating a dynamic work environment and thrive on enhancing office efficiency, this role is perfect for you. As the Manager, you will be responsible for managing our global office mail services and supply procurement, ensuring seamless support for our facilities. You’ll be teaming up closely with the SVP, CREO, driving projects that deliver top-notch office spaces and services. Your days will involve collaborating with regional business leaders, directing office services staff, and responding to facilities' issues to support business operations effectively. We value a positive and engaged work culture, and as a key decision-maker, you will play a vital role in fostering this environment. With us, you will enjoy great benefits like hybrid and remote work options, generous PTO, and more! Plus, your input will directly influence the planning, procurement, and maintenance of resources, enhancing service quality for our global offices. If you're ready to lead a team dedicated to excellence in facility management while gaining various enriching experiences, we can’t wait to hear from you!

Frequently Asked Questions (FAQs) for Manager, Facilities and Office Services Role at Ryan

What are the responsibilities of the Manager, Facilities and Office Services at Ryan?

The Manager, Facilities and Office Services at Ryan is responsible for overseeing global office mail services, supply procurement, and providing administrative support related to facilities. This includes managing projects to deliver high-quality office spaces, collaborating with business leaders, and directing office services staff to ensure efficient service delivery to internal clients.