SafetyCulture is a customer and product-led SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. Our HQ is in Sydney, and alongside our Amsterdam office located in the heart of the city centre, we also have a presence in London, Manchester, Kansas City, Austin, Manila, Melbourne, and Townsville.
With our in-house product and engineering teams, we're continuously expanding our technology platform with products that give front line workers a voice, and leaders the visibility to make smart decisions in driving safety, quality, and continuous improvement. Our teams hold the customer at the heart of everything we do. Before we come to a solution, we ask: "How is this helping the customer?"
Are you a strategic and purpose driven leader motivated to deliver exceptional customer outcomes? Do you challenge the status quo and empower teams to think outside of the box? Do you thrive working in a high performing and innovative environment?
Then, we welcome you to join our team as Manager of Customer Success and Implementation for Europe!
In this role, you'll play a pivotal part in enabling our Team to ensure that our customers are set up for success providing onboarding and customer success experiences that delight SafetyCulture customers. Your business acumen and hands on approach will be evident as you mentor, lead and grow our European customer success and implementation team and partner with key stakeholders across the organisation to foster an ongoing culture of collaboration, knowledge sharing and innovation.
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
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At SafetyCulture, we’re on the lookout for a dynamic Manager of Customer Success and Implementation to join our Amsterdam team! Our mission revolves around empowering frontline workers to drive operational excellence and enhance safety and wellbeing. As a strategic leader, you will play a crucial role in ensuring our customers receive exceptional onboarding and ongoing support, cultivating joy among SafetyCulture users. Your work will involve mentoring a talented Customer Success and Implementation team across Europe, establishing best practices in customer engagement, and maintaining strong partnerships with internal stakeholders. You’ll be pivotal in refining our approach to customer success, tracking performance metrics, and delivering insightful reports to leadership. At SafetyCulture, we value innovation and teamwork, so your ability to foster collaboration and resourcefulness in your team will be key to your success. If you're passionate about leading high-performing teams, have experience in the SaaS space, and possess a customer-obsessed mindset, we’d love to have you on board! Besides a supportive work environment, we offer professional development opportunities, well-being initiatives, and a hybrid working arrangement that respects your needs. Join us in making a difference and turning customer challenges into victories!
We are helping to turn some of the greatest organisations and events into better places to work. In fact, SafetyCulture technology is used by organisations ranging from the Australian Open to NASA and the United Nations. We know that our products ...
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