Senior Site Reliability Engineer

Sage is searching for an enthusiastic Senior Site Reliability Engineer to support our global SaaS platform for ecommerce retailers, ensuring our products and services are constantly available for our customers to run their businesses. In this role you will bridge the technical gaps between Development and Operations by deploying, administering, improving infrastructure, and improving automation... using cloud technologies. You will work to proactively identify direct and indirect key partnerships required for each assigned project and/or operational deliverable and ensure their participation. This is a 24/7 operation to lead and resolve any service incidents that may arise and drive root cause analysis. • Create, maintain, administer, and enhance cloud environments, ensuring they are secure and scalable, to satisfy operational requirements • Drive best practices in CI/CD and product delivery pipeline • The promotion of a DevOps/SRE culture and adoption of CI/CD principles throughout the organization • Managing stakeholder expectations, ensuring accountability for all team members, making, and influencing decisions • Ensure that any key non-functional requirements around availability, security and performance are met before any product is made available to customers • Defining key metrics/logging and implement tooling that will provide all key stakeholders with information that will help identify improvements to the service on behalf of the customer • Closely co-ordinate with product delivery teams to ensure that designs, standards, and quality can be implemented improving the customer experience • Take the lead during high pressure incident scenarios, balancing technical resolution and senior stakeholder communications • Communicate with key stakeholders on planned changes, incidents, and service improvement plans, influencing decisions on Product roadmaps Qualifications: • Deep understanding and experience working in a DevOps or SRE environment • 3+ years with AWS, EKS • Expertise with Terraform, Ansible • Demonstrated automation experience and multiple CI/CD implementations • Able to work closely with product delivery teams, influencing their approach and design by deploying, administering, monitoring, and improving their service. • Ability to quickly analyze, assess and contribute to technical decisions • Participate in our 24x7 on-call Rota Plenty of perks: • Competitive salaries that landed us top 5% of similar sized companies (according to Comparably) • Comprehensive health, dental and vision coverage • 401(k) retirement match (100% matching up to 4%) • 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday) • 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date • 5 days paid yearly to volunteer (through Sage Foundation) • $5,250 tuition reimbursement per calendar year starting 6 months after hire date • Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually) • Library of on-demand career development options and ongoing training offerings What it’s like to work at Sage: Careers homepage - https://www.sage.com/en-us/company/careers/ Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm LinkedIn page - https://www.linkedin.com/company/sage-software