Sales Administrator

OVERALL RESPONSIBILITY:

Assist and support Sales Department in all aspects of administration and reporting. Provide support in a timely manner to field sales force and dealer organizations, particularly for product flow and sales reporting. Administrate all aspects of the order process from pre-sales all the way through to delivery including collaborating with credit, operations, warehouse personnel and freight forwarders as required.

KEY AREAS OF RESPONSIBILITY:

• Administrate and manage all aspects of direct order processing. This includes but is not limited to creation of new customer accounts, preparing orders for order entry, obtaining and reviewing appropriate customer quotes, follow-up of orders in-house for timely delivery, assisting with A/R issues as required, and reporting. Provide timely customer support and answer incoming calls and emails from customers and sales representatives.
• Maintain sales order files electronically.
• Maintain support on product delivery and changes, pricing and customer service.
• Provide timely and effective pertinent product and sales assistance as required.
• Assist in administration of product promotions and special sales programs as required.
• Handle and direct customer service questions outside of assigned regional calls regarding order status, technical help, and product availability, by responding to customer inquiries.
• Support sales representatives with product, paperwork, questions, delivery, problems.
• Complete and process forms for buyer/purchasing setting up NII as a vendor.
• Discuss and assist in resolving issues of purchase orders or invoices to sales representatives and customers.
• Receive and process RFCS’s and RMA’s.
• Research and resolve discrepancies in invoices, orders, and product numbers.
• Check all orders to verify pricing, discounts, and other order requirements prior to order entry.
• Release orders as required.
• Maintain account details and customer contacts in CRM (SFDC).
• Field all customer inquiries regardless of channel (e.g., phone, email)
• Prepare pro forma (quotations) as requested by sales personnel and/or distributors; maintain quote program by updating pricing and product descriptions at regular intervals. Distribute sales leads and process literature requests.
• Route requests for technical support to the appropriate product or technical managers and follow-up to ensure timely response.
• Maintain sales figures, prepare periodic reports, and distribute documentation as required.
• Provide administrative support to the Sales team.
• Assist Credit Department in cash control and collection.
• Collaborate with multiple departments (credit, product management, procurement, warehousing, and sales) to ensure orders are processed accurately and within order and shipping guidelines.

ANCILLARY RESPONSIBILITIES:

• Assist Sales Order Department when the need arises.
• Maintain complete file system for all orders processed.
• All other duties as required or needed.

Job Type: Full-time

Pay: $26.00 - $34.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Melville, NY 11747: Reliably commute or planning to relocate before starting work (Required)

Experience:

• SAP: 1 year (Required)
• Salesforce: 1 year (Preferred)

Work Location: Hybrid remote in Melville, NY 11747