Sales Support Representative

Essential Duties and Responsibilities include the following:

• Receive inquiries from customers, establish selling price via company pricing policy, prepare and submit tender/ quotation proposals to customer with a high focus on securing the order.
• Follow up on tender/ quote to determine if they will become orders or lost sales. Provide feedback to management and outside sales for further follow-up.
• Perform accurate and thorough order entry and assure proper contract review has been performed for each order.
• Provide manufacturing with a complete and concise order package to ensure all customer requirements will be provided.
• Communicate with customers timely to maintain customer satisfaction throughout job.
• Provide liaison between outside sales, manufacturing, and customer by keeping close contact with prospective clients throughout sales cycle, beyond normal work hours, if necessary
• Analyze and provide explanations to management when order does not meet acceptable levels of profitability.
• Communicate as needed with inside and outside sales group to promote sales of company’s products and services.
• Support receivables department as required to ensure payment terms are adhered per contract.
• Conduct market research. This may include reading press releases, industry publications, and communication from other vendors, customers, and sales associates.
• Assist Sales Management in developing pricing structures/ strategies for product/ service offering.
• Actively involved in the training and mentoring of junior team members.
• Assist Sales Management in developing forecast reporting and meeting company targets.
• Represent the Sales Department on various high level projects or work groups.
• Perform job functions in accordance with Vallourec Tube-Alloy’s Standard Operating Procedures.
• Maintain required department documents such as specifications, price list, discount list, customer account list, and any other controlled documents issued on sales.
• Must be flexible to travel to other locations to assist in workload or attend external training as required.
• Participate in Vallourec Tube-Alloy Employee training programs as required.
• Fully and actively participate in the corporate QHS&E policies to promote a safe work environment for all employees.
• Maintain a clean, neat personal appearance consistent with the philosophy and policies of Vallourec Tube-Alloy.
• Perform other duties as assigned.

Education/Experience:

• Bachelor’s Degree in Engineering, Business Administration, Marketing, Communications, or related field. Engineering preferred
• Minimum of 2 years’ experience in inside or outside sales is required
• Minimum 5 years experience in inside or outside sales is required in lieu of Bachelors Degree

Qualifications:

• Business Acumen - Demonstrates knowledge of market and competition. Develops and implements cost saving measures. Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments
• Planning/Organizing/Professionalism - Uses time efficiently. Approaches others in a tactful manner; Reacts well under pressure
• Diversity/Ethics - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment; Works with integrity and ethically; Upholds organizational values; Treats people with respect; Keeps commitments.
• Analytical/Problem Solving - Collects and researched data. Works well in group problem solving situations. Demonstrates attention to detail
• Oral/Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information. Demonstrates accuracy and thoroughness. Listens and gets clarification; Responds well to questions
• Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit.
• Quality - Monitors own work to ensure quality. Looks for ways to improve and promote quality. Meets productivity standards; Strives to increase productivity. Demonstrates accuracy and thoroughness
• Adaptability/Dependability - Able to deal with frequent change, delays, or unexpected events. Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
• Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions
  Safety and Security - Observes safety and security procedures and leads by example

Skills and Knowledge:

• Computer Skills: Preferred Knowledge of Microsoft Office products, i.e. Outlook, Word, Excel, and PowerPoint
• Experience entering sales orders and quotes in an ERP System
• Knowledge of Inventory software; Order processing systems and Manufacturing software or equivalent combination
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Ability to speak effectively before individuals, groups of customers, vendors, licensors, or employees of organization
• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Must have the ability to compute rate, ratio, and percent and to create and interpret bar graphs and/or customer related diagrams
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form