Salesforce Administrator, Operations Strategy and Planning
Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.
We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.
Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
About The Job
Self Financial is looking for a Salesforce Administrator to support our Operations teams to scale our systems, tools, and processes.
The Salesforce Administrator will have basic system configuration and maintenance, additional the candidate will have knowledge of upcoming releases, enhancements, upgrades, and new SFDC features as they are planned and released by Salesforce. This role collaborates with functional leaders to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, high-growth environment. The Senior Salesforce Administrator will manage new partner implementations and post deployment of new code pushed to our multi-org environment. In addition, this role will help support end-users through admin level tasks and basic investigative troubleshooting.
The ideal candidate will have excellent technical, analytical and problem-solving skills and be comfortable interacting with all levels of the organization. The ability to recognize and make process improvement recommendations is a must. The candidate will also be motivated about the organization's mission and values and will be passionate about Salesforce technology.
Additionally, you will work with the Self product and engineering teams to support Salesforce data integrations with internal Self systems and serve as a subject matter expert to advise Self team members on best practices.
What You Will Do
- Manage the integration of applications connected to SFDC
- Manage data imports, database deduplication, and cleanup.
- Maintain and audit system security. profile permissions, and user accounts
- Establish and implement change management with regards to system maintenance, configuration, development, and testing
- Responsible for tier 3 end-user support and troubleshooting, as well as reproducing issues and escalating tickets to developers where appropriate
- Responsible for maintaining and deploying releases to Self Salesforce orgs
- Responsible for training technical and non-technical teams when needed
- Maintain certificates as managed within Salesforce
- Use of external tools such as Dataloader, Workbench
- Other duties as assigned
What You Bring
- B.S./B.A. or equivalent experience and certifications
- 5+ years of experience implementing and managing Salesforce environments
- Demonstrated experience in developing custom objects, workflows, flows, validation rules, basic triggers, and in the use of Salesforce lightning environment
- Strong understanding of data structures and data modeling, as well as experience with SFDC Data Loader
- Comfort working within Agile methodologies
- Strong cross-functional collaboration skills
- Excellent judgment, analytical thinking, and problem-solving skills
- Excellent written and oral communication skills
- Excellent organizational, problem-solving, data-gathering, and documentation skills
- Meticulous attention to detail and accuracy
- Ability to work independently, comfort with ambiguity
Systems Experience
- Salesforce Products (Service Cloud, Experience Cloud, & 3rd party integrations)
- Administration experience (Developing custom objects, Workflows, Visual Screen Flows, Validation Rules, Basic Triggers, and in the use of Salesforce Lightning environment)
- Atlassian Products (Jira, Service Management, & Confluence)
- LucidChart (or comparable process mapping tools)
Certifications:
- Administrator
- Advanced Administrator
- Platform App Builder
Bonus Certifications:
- Service Cloud Consultant
Benefits and Perks:
We have the compensation and benefits you expect. But there's one thing that Self Financial can offer that many startups cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.
Our perks include:
- Company Equity in the form of RSUs
- Quarterly performance-based bonuses
- Generous employer-paid health, vision and dental insurance coverage
- Flexible vacation policy
- Educational assistance
- Free gym membership
- Casual dress code
- Team building events and activities
- Remote work arrangements/ flexible work schedule
- Paid parental leave
Self Financial requires all employees hired to successfully pass a background check.
We are an Equal Opportunity Employer.
Self Financial is a leading American credit-building platform and app that works to increase economic inclusion and financial resilience through easy-to-use products that make building credit accessible.
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