Onboarding Guide - MuleSoft

Welcome to Salesforce, the world's leading customer relationship management platform. We are looking for a passionate and experienced Onboarding Guide to join our MuleSoft team. In this role, you will play a crucial part in ensuring a seamless onboarding process for our new MuleSoft customers. We are seeking a candidate who is knowledgeable in MuleSoft technology, has excellent communication and... organizational skills, and is dedicated to providing exceptional customer service. Join us and be a part of our mission to empower businesses with innovative solutions. Conduct new customer onboarding sessions and provide a comprehensive overview of the MuleSoft platform and its features. Serve as the primary point of contact for new MuleSoft customers and assist them in setting up their accounts and understanding the onboarding process. Ensure a smooth and efficient onboarding experience for new customers by creating and maintaining a detailed onboarding plan. Actively listen to customer needs and provide personalized solutions and recommendations to help them achieve their goals. Collaborate with cross-functional teams, including sales, support, and product, to ensure a seamless onboarding process. Demonstrate a deep understanding of MuleSoft technology and its capabilities to effectively communicate with customers and address any questions or concerns. Handle any customer escalations or issues during the onboarding process and work towards a timely resolution. Continuously review and improve the onboarding process to enhance the overall customer experience. Keep up-to-date with the latest MuleSoft updates and product releases to effectively support and guide customers. Maintain accurate and up-to-date records of all customer interactions and onboarding progress. Proactively identify opportunities to upsell and cross-sell MuleSoft products and services to customers during the onboarding process. Act as a brand ambassador for Salesforce and MuleSoft, representing the company's values and mission to empower businesses with innovative solutions. Salesforce is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics