Customer Onboarding Specialist - B2B SaaS - Hybrid

Easygenerator isn’t just a company, it’s a rocketship to your career! We’re a dynamic Dutch powerhouse transforming the e-learning landscape. Our award-winning authoring tool is a game-changer, embraced by 50,000+ innovators in over 150 countries, including giants like Kellogg’s, T-Mobile, and Walmart. Imagine being part of a team that's reshaping how knowledge is shared globally! At Easygenerator, we thrive on challenges, own our successes, deliver excellence and indulge in a bit of experimentation.

With five core locations worldwide, Easygenerator is growing quickly and we believe that our success comes from our people. Due to this growth, we are looking for a Customer Onboarding Specialist to help us achieve our ambitious goals of expanding our presence in the global market.

In this position it will be your mission to ensure a successful onboarding track for new Easygenerator customers and help them reach their first success and milestones. You will do this by hosting onboarding sessions, training and webinars.

As an Easygenerator Onboarding Specialist, you will: 

• Onboard new customers so that they can successfully publish their (first) courses.
• Be responsible for engaging and activating our customers to help the Customer Success team successfully renew and expand contracts.
• Work closely with our Customer Success Managers in monitoring customer health score, and ensuring our customers stay on track with their success milestones.
• Help to optimize and develop our current onboarding process.
• Be an advocate for our customers and their voice internally.
• Manage a small portfolio of customers to help them succeed in their eLearning projects.

• Excellent command of English language
• Bachelor degree or higher
• 0-1 years of relevant working experience
• Natural ability to teach
• Excellent listening- and organizational skills

What we Offer:

• Hybrid set up (1 day in-office per week (Downtown Toronto)
• Join a dynamic, international team (40+ nationalities) in a fast-growing scale-up where you can make an immediate impact.
• Career framework and growth coaching.
• Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quickly

Our stance on diversity & inclusion

Easygenerator is an international company, where people with diverse backgrounds are welcomed. Our diversity empowers us to innovate, build deeper connections, and help all of us become better. It is in our DNA to base professional decisions on someone’s performance and behaviour. Therefore, each employee is in control of their own growth. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. 

Ready to Join Us?

If you’re eager to kickstart your career and make an impact, apply today!