Specialist Customer Success Manager (S-CSM) - SAP Academy for Customer Success - USA (Hybrid) - job 2 of 2

**Overview:**The Specialist Customer Success Manager (S-CSM) is a critical customer-facing function within the SAP Customer Success board area. As a member of the SAP Academy for Customer Success, you will embark on a 10-month learn-apply program that will equip you with the skills and knowledge to excel in a direct customer-facing role. **Responsibilities:**• Work directly with customers to guide them through their business journey with SAP solutions• Increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within assigned solution portfolio• Oversee key customer milestones throughout the customer lifecycle• Serve as the strategic point of contact for customers within assigned solution portfolio• Leverage appropriate resources across SAP functions to maintain overall customer health• Complete a 10-month learn-apply program that includes classroom phases and field phases with your CSM team• Enhance skills around solution portfolio, managing customer retention, and driving value realization• Receive onboarding in your local market with on-the-job training and mentoring by a senior S-CSM professional• *Qualifications:**• 2-3 years of work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales, and/or account management• Multi-dimensional experience in global experience, leadership role, entrepreneurial/self-starter, volunteerism, music, sports, etc. * Strong communication skills, including fluency in English and local language• Proficient interpersonal skills, including passion, curiosity, effective listening skills, professional presence, empathy, and a "can-get-it-done" mentality• Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex, matrixed environment• Strong business acumen, including demonstrated knowledge of business processes and/or industries• *Benefits:**• Full-time employment from day one with practical learning application for your role• Opportunity to work with a global peer network, partner, and engage with customers to help solve their unique business challenges• World-class training program that develops your skills and knowledge• Competitive salary and benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off• Hybrid work setup, with three days a week in the office or on-site with customers or partners• Access to SAP's culture of inclusion, focus on health and well-being, and flexible working models• Eligibility for SAP's Employee Referral Program, and SAP's Compensation Range Transparency policy