Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Customer Success Associate (Internal Recruitment Only) image - Rise Careers
Job details

Customer Success Associate (Internal Recruitment Only)

 

Helpshift bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Tencent, Supercell, Square and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly.

 

At Helpshift you’ll have the opportunity to work with today’s leading B2C brands as they begin their journey to provide the customer support experience that their customers want and need. We’re looking for self-starters, with a bias toward action that can clearly articulate their data-centric points of view and effect experiential change, to join us in revolutionizing customer relations. If you’re excited to learn more about cutting edge technology including mobile-first asynchronous messaging, Bots, and AI, we’re the Customer Success team for you!

About the Role

●      You will build strong executive and business user relationships with Helpshift’s SMB(Small to Medium Sized Businesses) and mid-market customers.

●      You conduct quarterly business reviews and work with customers to establish critical goals, or other key performance indicators that aid them in achieving their goals, increasing renewals, and reducing churn.

●      You will be the Helpshift product expert from the business user perspective, and become a trusted, strategic advisor for every customer you engage with.

●      You will support customers with questions across all areas including billing, data performance, contract details and product information.

●      You will communicate your technical knowledge of Helpshift’s platform educating clients on best practices regarding SDK(Software Development Kit) configurations and internal Dashboard setup.

●      You will work with your manager to handle customer escalations and find resolutions that yields the best outcome for both Helpshift and the customer.

●      You will respond to customers inquiries within 24 hours and, as needed, to high priority client inquiries throughout the day, evening, and weekend when necessary.

●      You have 1+ years experience helping SMB customers reach their goals, while surpassing your teams’ measures of success in the process.

●      You have 2+ years professional work experience.

●      You are data-driven and leverage data to formulate strategic recommendations

●      You adapt quickly and thrive in fast-paced, growing, and deadline-driven environments where flexibility and teamwork are critical.

●      You have experience working in a customer centric role to develop relationships and meet business objectives.

●      You have directly supported 100+ customers in a business setting and are comfortable with the dynamic nature of shifting priorities on a day-to-day basis.

Phases of our recruitment journey:

  • You send us your application with your updated resume and application form.
  • After reviewing your candidacy, we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists and Hiring Manager. It’s a perfect chance to exchange questions and get to know each other better. There might be also an additional stage interview.
  • At the end of our journey - hopefully you will receive an offer!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. 😊

That would be it from us - now we are waiting for your move!

#imaginemore

Privacy policy:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Similar Jobs
Photo of the Rise User
Posted 14 days ago

An AI start-up is looking for a Remote Human Data Research Analyst to develop tailored AI solutions and enhance client productivity.

Photo of the Rise User
Posted 10 days ago

Keywords Studios is looking for a detail-oriented Product Planner to support AI project management and documentation remotely within EST working hours.

Photo of the Rise User
Posted 13 days ago

Northwestern Medicine seeks an experienced Client Services Manager to lead and enhance their HealthLab call center operations in Winfield, Illinois.

Photo of the Rise User

Peachy is looking for a Front Desk Coordinator in Charlotte, NC to ensure a seamless and educational client experience in their wellness studio.

A pest management firm is looking for a Customer Service Representative Office Manager to drive excellent customer engagement and office operations.

Photo of the Rise User
Sonic Automotive Hybrid 513 Francisco Blvd E, San Rafael, CA 94901, USA
Posted 12 hours ago

Lexus of Marin seeks a personable Receptionist to deliver outstanding guest interactions and support operational departments at their San Rafael location.

Photo of the Rise User
Posted 9 days ago

Material Damage Adjuster role at National General focusing on automobile claims investigation and customer service excellence in a remote work model.

Photo of the Rise User
IGS Hybrid South Carolina Remote - SCANA/Aiken
Posted 6 days ago

Responsible for contacting customers and collecting outstanding payments for inactive SCANA accounts, ensuring excellent service and compliance in a remote role.

Syncot Plastics Hybrid Belmont, North Carolina, United States
Posted 10 days ago

Join SynCot Plastics as a Customer Service Representative to be the primary contact for our customers, handling inquiries, order processing, and delivery coordination.

Photo of the Rise User
Peppr Hybrid Dallas-Fort Worth Metroplex
Posted 11 days ago

Drive client success at Peppr by managing onboarding, training, and ongoing support for restaurant customers using innovative POS technology.

Photo of the Rise User
Posted 3 days ago

Lead and oversee customer service operations as a Pharmacy Customer Service Rep Supervisor at AssistRx, a growing specialty pharmacy provider.

Photo of the Rise User
Posted 2 days ago

Contribute to patient-focused healthcare at Northwestern Medicine as a Patient Access Specialist ensuring smooth scheduling and excellent service.

Photo of the Rise User

Support AHF’s mission as a Temporary Front Office Clerk by managing patient referrals, verifying insurance, and ensuring smooth front office operations.

Photo of the Rise User

Seasonal Benefit Customer Service Representative role at WTW helping plan participants with enrollment and updates in a remote work environment.

ProCaseManagement Hybrid TN - Tennessee Office
Posted 6 days ago

A Patient Liaison with an active RN license is needed at PCM’s Oak Ridge office to coordinate impairment evaluations and provide exceptional client support.

Keywords Studios continues to build world leading capabilities in services that video game and similar interactive content creators need. We stand shoulder to shoulder with our clients working as their external development partner, providing acces...

187 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
February 14, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
T
24 people applied to Virtual Assistant at The Flex
R
16 people applied to Track & Trace at Rehire
Photo of the Rise User
100+ people applied to Virtual Chat Assistant at Apple