Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Rx Onboarding and Care Coordinator- Chicago image - Rise Careers
Job details

Rx Onboarding and Care Coordinator- Chicago

Scholar Rock is a biopharmaceutical company that discovers, develops, and delivers life-changing therapies for people with serious diseases that have high unmet need. As a global leader in the biology of the transforming growth factor beta (TGFβ) superfamily of cell proteins and named for the visual resemblance of a scholar rock to protein structures, the clinical-stage company is focused on advancing innovative treatments where protein growth factors are fundamental. Over the past decade, the company has created a pipeline with the potential to advance the standard of care for neuromuscular disease, cardiometabolic disorders, cancer, and other conditions where growth factor-targeted drugs can play a transformational role.

 

Scholar Rock is the only company to show clinical proof of concept for a muscle-targeted treatment in spinal muscular atrophy (SMA). This commitment to unlocking fundamentally different therapeutic approaches is powered by broad application of a proprietary platform, which has developed novel monoclonal antibodies to modulate protein growth factors with extraordinary selectivity. By harnessing cutting-edge science in disease spaces that are historically under-addressed through traditional therapies, Scholar Rock works every day to create new possibilities for patients. Learn more about the company’s approach at ScholarRock.com and follow @ScholarRock and on LinkedIn.


Summary of Position:


The Rx Onboarding and Care Coordinator (ROCC) is a patient journey expert focused on delivering personalized education and comprehensive care coordination to support patients and families throughout their spinal muscular atrophy (SMA) treatment journey. Acting as a trusted patient advocate, the ROCC serves as the central point of contact, bridging communication between patients, caregivers, healthcare teams, and advocacy groups to support appropriate patients at all stages of the treatment journey. This role focuses on the patient experience through uncovering individual needs and delivering customized tools and resources to address them. The ROCC will be the connection to resources that address access, affordability, and logistical challenges and will work cross-functionally to identify and compliantly remove non-clinical barriers. With an emphasis on empowering patients and caregivers, the ROCC will lead with empathy to provide tailored education and connections to practical solutions and tools that effectively address non-clinical barriers to access and improve patient experience.

 

The ROCC role offers a unique opportunity to make a significant impact on the lives of individuals living with a rare neuromuscular disease by ensuring access, support, and continuity of care throughout their treatment journey. The ROCC will be a critical member of the broader Patient Access and Experience Team.


Position Responsibilities:
  • Act as the primary point of contact for patients and caregivers, providing clear and compassionate education on the disease state, therapy options, access pathways, and available support services to empower them throughout their treatment journey.
  • Compliantly oversee and streamline access coordination, including affordability program enrollment, benefit verifications, prior authorization process, and site-of-care logistics, while ensuring timely therapy initiation and adherence. Proactively address challenges to simplify the process and provide comprehensive support.
  • Deliver personalized patient care, conduct in-depth engagements to identify individual needs, develop tailored education and resource plans. Provide hands-on logistical assistance, including in-person support at treatment centers when necessary.
  • Collaborate extensively with internal teams (Sales, Field Reimbursement, Advocacy, Marketing, etc.) to enhance patient experience, address access challenges, and align program operations with organizational goals.  Handle escalated issues promptly to maintain a consistent, high-quality patient experience.
  • Coordinate with external stakeholders (care coordinator, office staff, infusion site, etc.) to identify, anticipate and address patient access challenges.  Ensure patients and their healthcare team have the necessary resources and education to effectively navigate access to therapy.
  • Monitor market trends, payer landscapes, and regulatory shifts to anticipate challenges, adjust strategies, and communicate updates to patients, caregivers, healthcare teams, and internal teams.
  • Build strong networks through advocacy group involvement, rare disease-related events, and national conference attendance.
  • Maintain a deep understanding of patient and community needs, available resources, and national access dynamics to support patients effectively at the regional level with tailored education and assistance.
  • Adhere to legal and regulatory standards (HIPAA, FDA, OIG), maintain awareness of compliance policies, and accurately record and report adverse events and product complaints.


Candidate Requirements:
  • Minimum of 5 years of relevant experience in related roles within the pharmaceutical or biotech space; prior patient support, account management, reimbursement, HUB/patient services and/or market access experience preferred.
  • Demonstrated ability to effectively engage with patients, caregivers and healthcare professionals, demonstrating empathetic listening skills to build trust and foster ongoing relationships.
  • Experience in rare disease, buy & bill, specialty pharmacy, and provider/hospital processes is required; prior launch experience preferred
  • Experience with specialty or high-cost therapies in chronic or acute care settings is required, with a strong preference for those experienced in launching new therapies into infusion sites/home infusion.
  • Experience with complex patient-case management is required.
  • Strong understanding of the evolving patient access landscape to include payer, PBM, and SP interdependencies. Proven expertise and experience with government and private payers, addressing access/reimbursement challenges and navigating complex insurance landscapes.
  • Ability to work independently, manage multiple priorities, and demonstrate strong organizational skills.
  • Familiarity with HIPAA, FDA, and OIG guidelines.
  • Exceptional written and verbal communication skills to manage individual patient cases and report meaningful activity regionally.
  • Strong interpersonal skills, rooted in patient-centricity and flexibility to meet evolving patient, caregiver, HCP, and organizational needs.
  • Bilingual (Spanish-speaking) preferred.


Location and Travel Requirements:
  • Role is field based, requiring up to 60% travel
  • Candidate must reside in territory 


Scholar Rock is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Scholar Rock Glassdoor Company Review
4.1 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Scholar Rock DE&I Review
4.2 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CEO of Scholar Rock
Scholar Rock CEO photo
Unknown name
Approve of CEO

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 10 days ago

Lead and shape the global GxP Quality function at Scholar Rock, a pioneering biopharmaceutical company dedicated to innovative therapies.

Photo of the Rise User

Become a key driver in the commercial launch of Scholar Rock's innovative therapies as the US Regional General Manager focusing on SMA.

Photo of the Rise User
Posted 9 days ago

Cover Genius seeks a detail-oriented Claims Specialist to join its innovative customer team and drive claims efficiency.

MUTW LLC is searching for a motivated Virtual Remote or Office Tele Chat Support specialist to enhance customer satisfaction through effective communication.

Photo of the Rise User

Join Flatiron Health as a Product Solutions Associate to help improve cancer care through innovative software solutions in a remote customer support role.

Become a vital part of the Roxborough Memorial Hospital team as a Registered Nurse Case Manager, enhancing the quality of care in a community-focused environment.

Join Keystone Symposia as an Attendee Services Senior Specialist and help facilitate groundbreaking scientific conferences through outstanding customer service.

Sluhn Hybrid Allentown, PA - 1110 American Parkway
Posted 6 days ago

Join St. Luke's University Health Network as a Claims and Denial Coding Analyst to ensure exemplary claim submissions and coding accuracy in a dedicated healthcare environment.

Photo of the Rise User

As a Security Professional at Allied Universal, you will play a crucial role in ensuring safety and providing excellent customer support in a financial setting.

Photo of the Rise User
Informa Group Plc. Remote Milton Park, 4 Park Sq, Milton, Abingdon OX14 4RN, UK
Posted 6 days ago

Join Taylor & Francis as a Customer Service Representative and contribute to enhancing the customer experience through effective problem resolution and support.

Photo of the Rise User
Posted 9 months ago
Photo of the Rise User
Posted 11 months ago
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Customer-Centric
Fast-Paced
Growth & Learning
Medical Insurance
Dental Insurance
401K Matching
Paid Time-Off
Maternity Leave
Paternity Leave
Mental Health Resources
Flex-Friendly
Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

Relentlessly focused on seeing new possibilities in deep structural insights, validated biologies and antibody technologies to allow us to move with speed and urgency to deliver high-impact medicines to patients with devastating diseases.

53 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 20, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
100+ people applied to Chat Support Associate at Vetcove
Photo of the Rise User
Someone from OH, Cincinnati just viewed Scientific Product Manager at Reflective IT
Photo of the Rise User
Someone from OH, North Ridgeville just viewed Sales Associate (Sur La Table) at CSC Generation
Photo of the Rise User
Someone from OH, Euclid just viewed Technical Account Manager at ZeroFOX
Photo of the Rise User
Someone from OH, Euclid just viewed Technical Account Manager (Enterprise) at Rippling
Photo of the Rise User
Someone from OH, Euclid just viewed Software Engineer (Node.js & AWS) at Litify
Photo of the Rise User
Someone from OH, Euclid just viewed Technical Program Manager at DeepSource Technologies
Photo of the Rise User
Someone from OH, Euclid just viewed Solution Engineer, Amazon Connect at NeuraFlash
G
Someone from OH, Dublin just viewed Outside Sales Representative at Go Flooring, LLC.
M
Someone from OH, Cincinnati just viewed Remote Data Entry Operator at MUTW, LLC