Patient Coordinator (Medical Receptionist - Full Time): Deer Park - job 1 of 2

As a Patient Coordinator at Schweiger Dermatology Group, your key responsibilities will include efficiently handling incoming phone calls, scheduling appointments, and managing online leads. You'll create a welcoming atmosphere for patients and ensure seamless communication between patients and providers. Other tasks involve performing inventory duties, stocking supplies, and participating in ongoing training to enhance your skills.

To apply for the Patient Coordinator role at Schweiger Dermatology Group, candidates must be bilingual in English and Spanish and have prior healthcare experience. While medical receptionist experience and familiarity with EMR software is preferred, strong communication, interpersonal, and organizational skills will also be key in succeeding in this position. Being tech-savvy with Microsoft Word, Excel, and Outlook is a must.

The Patient Coordinator schedule at Schweiger Dermatology Group includes full-time hours with flexible availability. You would typically work Monday, Wednesday, and Thursday from 12 PM to 7 PM, Tuesdays from 7 AM to 6:30 PM, and Fridays from 7 AM to 7:30 PM, including some rotating Saturdays from 7 AM to 1 PM. Flexibility is important as you'll be part of a team that covers shifts as needed.

Yes! Full-time employees, including the Patient Coordinator position at Schweiger Dermatology Group, enjoy a variety of benefits such as medical, dental, and vision insurance starting on the first of the month after hire, a 401K plan, personal holidays, and opportunities for employee discounts. Our work environment is designed to support both our patients and our employees.

While prior experience in a dermatology or medical environment is preferred for the Patient Coordinator role at Schweiger Dermatology Group, it's not strictly required. However, a background in healthcare coupled with strong patient relations and customer service skills will help you thrive in this position.

It's crucial to remain calm and professional during difficult situations. I would listen actively to the patient's concerns, empathize with their feelings, and work collaboratively to find a solution. Additionally, maintaining a positive attitude and ensuring clear communication can significantly help in resolving issues effectively.

I have hands-on experience using electronic medical records (EMR) software and scheduling systems during my previous roles. I find these tools to be efficient in managing patient appointments, following up on leads, and ensuring smooth workflow within the practice. I'm also adaptable and quick to learn new systems.

I'm passionate about providing exceptional patient care, and Schweiger Dermatology Group’s commitment to creating an ultimate patient experience resonates with my values. I believe my bilingual skills and healthcare background make me a great fit for this role, where I can contribute positively to both the team and our patients.

I prioritize tasks by evaluating the urgency and nature of each call. I ensure that I address pressing concerns first, while keeping an organized system to manage less urgent tasks. Good communication skills allow me to inform other patients of wait times, which helps maintain a positive customer service experience.

I strive to create a welcoming atmosphere by greeting each patient warmly, maintaining a positive demeanor, and ensuring that the waiting area is tidy and comfortable. I also believe in active listening and engaging with patients to ensure they feel valued and respected throughout their visit.

I thrive in team settings and believe collaboration is key in providing the best patient care. In my previous roles, I have coordinated effectively with colleagues in various departments, sharing information, and supporting each other to ensure that operations flow smoothly and that patient needs are met promptly.

Important qualities for a Patient Coordinator include strong communication skills, empathy, organizational abilities, and a proactive attitude. Being adaptable in a fast-paced environment and maintaining a focus on both the patient's and the practice’s needs is crucial in this role.

Handling confidential patient information is paramount in this role. I strictly adhere to HIPAA regulations and ensure that all patient data is kept private. I make sure to discuss sensitive information only in appropriate contexts, whether in-person or over the phone, and ensure secure handling of documents.

I utilize active listening techniques to ensure I fully understand patients’ needs before responding. I also make sure to use simple language, avoiding jargon unless necessary. Repeating information back to the patient ensures clarity, and asking if they have questions helps to provide reassurance.

If I encounter a question I can't answer, I'd first reassure the patient and let them know that I will find out the information they need. Then I'd either consult a colleague or a supervisor who is knowledgeable about the issue or refer the patient to the appropriate person who can assist them further.