Sales Professional-Inside Sales

As a Sales Professional-Inside Sales at our Bayamon location, your key responsibilities will include generating leads through prospecting and networking, responding to client inquiries with empathy, and building trust-based relationships with families. You'll work closely with team members and funeral directors to ensure a seamless service experience, while also maintaining detailed records to track your activities and productivity as part of your role.

To qualify for the Sales Professional-Inside Sales position in Bayamon, candidates should possess a high school diploma or equivalent, with a preference for 1-2 years of college experience. Experience in customer service or sales is highly favored, as is the ability to pass the company’s internal certification within 30 days of hire. A current driver's license and the capacity to work flexible hours, including evenings and weekends, are also essential.

The Sales Professional-Inside Sales significantly contributes to the company's success by driving revenue through lead generation and selling pre-need arrangements. By providing exemplary service and personalized care to families, you help establish trust and build long-term relationships, which not only enhances customer satisfaction but also leads to referrals and repeat business.

Success as a Sales Professional-Inside Sales in Bayamon requires strong communication and interpersonal skills, empathy, and the ability to listen actively to customer needs. Additionally, being detail-oriented, organized, and having a solid grasp of customer service principles will enable you to serve families effectively. The ability to adapt to various scenarios and maintain professionalism under emotional circumstances is also vital.

A typical day for a Sales Professional-Inside Sales at our Bayamon location involves a combination of lead generation activities, responding to family inquiries, conducting presentations, and collaborating with your team. You’ll spend time prospecting for new clients, conducting follow-ups, and ensuring every family is met with respect and genuine concern. Each interaction is an opportunity to make a difference in someone’s life.

When responding to difficult conversations, it's important to approach the situation with empathy and understanding. Begin by listening actively to the family's concerns, ensuring they feel heard. Share your insights calmly, providing clear information to help guide them toward solutions, while maintaining a respectful demeanor. Demonstrating compassion and being patient is crucial in these moments.

My lead generation process begins with identifying potential contacts within the community, whether through networking events, social media, or referrals. I focus on building relationships by engaging in meaningful conversations, asking open-ended questions, and actively listening to understand their needs before presenting tailored solutions that cater to those needs.

To build trust with clients, I prioritize honest communication and consistency in my interactions. I ensure that I follow through on any commitments made, whether it's answering questions or providing additional resources. I also focus on understanding their unique situations and needs, which allows me to offer personalized solutions, demonstrating that I genuinely care about their well-being.

When overcoming objections from a client, I recall a situation where a family was hesitant about pre-planning services. I calmly acknowledged their concerns and provided detailed explanations of the benefits while sharing real-life examples from families who benefited. By showing empathy and providing valuable information, I was able to help them see the importance and eventually secure their trust.

I prioritize my daily tasks by assessing urgency and importance. I typically make a to-do list each morning that includes lead generation activities, follow-ups, and client appointments. By segmenting my day and allocating specific blocks of time to each task, I ensure that I’m maximizing my productivity while effectively managing my responsibilities.

Ensuring customer satisfaction starts with communication. I make it a priority to check in with families post-service to gather feedback on their experience. I use this feedback to make adjustments as needed. Additionally, being proactive, attentive, and easily accessible to address any concerns builds trust and confidence, which enhances overall satisfaction.

I am motivated by the opportunity to make a positive impact on people's lives. Being able to assist families in making important decisions brings me satisfaction. Additionally, I thrive in achieving goals and celebrating success, both individually and as part of a team, which drives my performance and commitment to excel.

In handling a high-volume workload, I focus on organization and time management. I create a structured plan for each day, allocating time slots for different tasks. I remain adaptable, knowing when to prioritize urgent matters, and I ensure that I remain communicative with the team to collaboratively tackle busy periods efficiently.

Key to successful teamwork is open communication, mutual respect, and a clear understanding of each member's roles and contributions. Encouraging feedback and fostering an environment where everyone feels valued allows team members to collaborate effectively, ultimately leading to enhanced service delivery and outcomes for our clients.

I approach continuous learning by actively seeking opportunities to further develop my skills, whether through attending workshops, enrolling in courses, or staying updated with industry trends. I value feedback from colleagues and clients, incorporating their insights to refine my practice while remaining adaptable to change, which enhances my effectiveness in my role.