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Experience Product Marketing Manager

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

The Experience Product (services) Management team is organized under the Senior Vice President of Service & Product Management. This team is tasked with developing and executing the go-to-market strategy for Samsung Health in the US market. This includes service planning, value proposition definition, situation analysis, creating business cases, driving go-to-market plans, service product marketing, and leading cross-functional teams to execute those plans.

The Experience Product Manager will lead product management responsibilities for Samsung’s category defining innovation of Samsung Health & Samsung Health Monitor App & Services. The Experience Product Marketing Manager will lead interactions with HQ and the North America Digital Health team to plan future services and app developments as well as customer communications.

This position requires a blend of analytical skills, strategic thinking, and organizational influence. Key success factors in this role include strong project management skills, attention to detail, statistics/finance acumen, enthusiasm, a self-starter attitude, practicality, agility, collaboration and communication. Our business is evolving—we are looking for a creative and dynamic individual to bring a fresh approach to help drive the business.

The Experience Product Manager will report to the Director of Experience Product Management. This position will have significant interaction and work collaboratively with the business planning, marketing, retail, finance, legal, product development, customer support, HR teams, and frequently interact with Senior Leaders within and outside the organization.

Role & Responsibilities

  • Contributes to maximizing usage and targeting net-gain and retention of users by managing the product roadmap, priorities and developing product strategy to meet the target audience for the product and active user growth

  • Coordinates on-time completion & contribution to create GTM deliverables based on the process between departments

  • Routinely collects the Voice of Customers (VOC) from various channels to provide the market-driven VOC to Korea’s product team and R&D

  • Assists with defining consumer segments, areas of focus, and product competitiveness by working closely with the CXI team and other partners internally and externally

  • Collaborates with SEA Account teams to ensure sell in of new products

  • Formulates GTM strategies for all new products

  • Executes project management tasks for successful launch operations

  • Manage consumer insights platform

Minimum Qualifications

  • Bachelor’s degree, preferably in Business, Technology, or related field, and 6+ years of relevant experience

  • Excellent verbal and written communication skills, with an ability to interact effectively with people in a variety of corporate roles

  • Advanced skills using Microsoft Word, Excel and PowerPoint

  • Solid financial acumen, and creation and use of business metrics and market research

Preferred Qualifications:

  • Master’s degree preferably in Business, Technology, or related field

  • Strong preference for experience within software or other technology companies, public company experience a plus

Skills and Qualifications

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

#LI-JM!

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Average salary estimate

$115000 / YEARLY (est.)
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$100000K
$130000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Experience Product Marketing Manager, SEC

Are you ready to take on an exciting new challenge as an Experience Product Marketing Manager at Samsung Electronics America? At Samsung, we’re not just leaders in mobile and consumer technology – we're relentless pioneers pushing the boundaries of innovation. As part of our dynamic Experience Product Management team, you'll be instrumental in shaping the future of Samsung Health and its corresponding services. This role isn’t just about marketing; it's about understanding our users, creating compelling product strategies, and leading cross-functional teams to execute plans that resonate in the ever-evolving marketplace. You'll be working closely with the North America Digital Health team and initiating impactful customer communications. If you have a knack for project management and a blend of analytical and strategic skills, this could be your opportunity to shine. With the ability to gather and synthesize the voice of our customers, you will help define the product roadmap and drive user growth. Your creativity will drive us further, ensuring our products remain competitive and compelling while you cultivate collaboration across departments. A Bachelor’s degree, excellent communication skills, and a minimum of 6 years in a relevant field are required, but if you have an advanced degree or tech experience, even better. Join us in redefining what’s possible within healthcare and technology together at Samsung!

Frequently Asked Questions (FAQs) for Experience Product Marketing Manager Role at SEC
What are the responsibilities of an Experience Product Marketing Manager at Samsung Electronics America?

As an Experience Product Marketing Manager at Samsung Electronics America, you'll lead the go-to-market strategy for Samsung Health, manage the product roadmap, and ensure user growth and retention. You'll collaborate with various teams across the company, analyze market data, and gather customer feedback to inform product decisions and marketing strategies. Your role will be pivotal in coordinating the launch of new products and fostering interdepartmental collaboration to ensure timely execution.

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What qualifications are needed for the Experience Product Marketing Manager position at Samsung?

To thrive in the Experience Product Marketing Manager role at Samsung, you'll need at least a Bachelor’s degree in Business, Technology, or a related field, complemented by 6+ years of relevant experience. Exceptional communication skills, advanced proficiency in Microsoft applications, and solid financial acumen are essential. If you hold a Master's degree or have experience in tech companies, that's even better, as we're seeking a versatile professional who can navigate the nuances of the industry.

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How does Samsung Electronics America prioritize teamwork for the Experience Product Marketing Manager role?

At Samsung Electronics America, collaboration is key. As an Experience Product Marketing Manager, you'll interact with various departments like marketing, finance, product development, and customer support, as well as engage with senior leaders. Your ability to coordinate and facilitate teamwork across these units will be critical in driving alignment and achieving shared goals for the Samsung Health product line.

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What skills are crucial for an Experience Product Marketing Manager at Samsung Electronics America?

In the role of Experience Product Marketing Manager at Samsung Electronics America, strong project management skills, attention to detail, and an analytical mindset are crucial. You should also be a self-starter with excellent communication abilities, adept at both verbal and written forms. Familiarity with financial metrics and market research will help you craft compelling strategies while assisting in the successful launch of new products.

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What sets the Experience Product Marketing Manager role apart at Samsung Electronics America?

The Experience Product Marketing Manager role at Samsung Electronics America stands out due to its focus on innovation within the digital health sector. Not only will you manage impactful strategies and engage with various stakeholders, but you'll also contribute to pioneering health solutions that simplify and enhance user experiences. This role encapsulates both creative and analytical demands, ensuring varied and exciting work every day!

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Common Interview Questions for Experience Product Marketing Manager
Can you describe your experience with product marketing and how it relates to the Experience Product Marketing Manager role?

When answering this question, focus on your previous roles in product marketing, emphasizing specific strategies you implemented and their outcomes. Highlight any relevant experience within the tech or health industries, as well as your understanding of market dynamics, user needs, and collaborative cross-functional processes.

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How do you handle gathering and analyzing the voice of the customer (VOC)?

Discuss specific methods you've used to collect and analyze VOC, such as surveys, interviews, or focus groups. Highlight your ability to translate this feedback into actionable insights for product development, ensuring changes align with customer expectations while also adhering to strategic goals.

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What strategies would you implement to drive user growth for Samsung Health?

Provide a detailed strategy that may include targeted marketing campaigns, partnerships with health organizations, content creation for user engagement, and leveraging analytics to track user behavior and preferences. Discuss how you would collaborate with different teams to gain buy-in and execute these strategies effectively.

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Describe a successful go-to-market strategy you developed in a previous role.

Be prepared to explain the situation, the specific goals, and the steps you took to develop and implement the strategy, including collaboration with other teams. Describe the results you achieved and what you learned from the experience. This shows your ability to contribute effectively to product launches.

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What tools and metrics do you find essential in managing product launch projects?

Discuss specific project management tools you have used, such as Trello, Asana, or Microsoft Project, and your familiarity with metrics for tracking the success of product launches. Emphasize how these tools have helped you stay organized and aligned with cross-functional teams.

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How do you prioritize tasks when managing multiple product initiatives?

Explain your approach to prioritization, possibly using frameworks like Eisenhower Matrix or MoSCoW. Illustrate how you balance urgent and important tasks while ensuring alignment with overall business objectives and communicating effectively with all stakeholders.

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What is your experience with market research and analysis?

Talk about the methods you have employed to conduct market research, such as competitor analysis or consumer segmentation. Discuss how you’ve used this research to influence product strategy and prioritize features based on market demand and user needs.

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How do you foster collaboration among cross-functional teams?

Describe specific techniques you implement to encourage open communication and teamwork, such as regular check-ins, shared goals, and collaborative tools. Providing a clear understanding of your management style will showcase your ability to navigate cross-departmental dynamics effectively.

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Can you give an example of how you've dealt with challenges in product management?

Be prepared with a real-world example where you faced challenges, detailing what the issue was, how you approached it, and what the outcome was. Highlight your problem-solving skills and ability to learn from experiences, emphasizing your adaptability.

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Why do you want to work as an Experience Product Marketing Manager at Samsung?

Convey your passion for innovation in the tech industry and how Samsung’s commitment to excellence and customer experiences resonates with your professional goals. Express your excitement about working with cutting-edge products and contributing to a brand that values teamwork and diversity.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 3, 2025

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