Customer Support Specialist (Contractor)

About Us:

Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction.  Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning. 

Our Mission:

Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life.

Your Role:

We want every teacher and school to be successful with Seesaw and are looking for thoughtful, compassionate problem-solvers to join our Support Team. At Seesaw, we believe that incredible customer support is the best marketing tool we have and that every customer who interacts with us should feel excited to use Seesaw in their classroom and empowered with the information or tools they need to do just that.

Your Responsibilities:

• Quickly and effectively solve customer issues (through email) from teachers, parents, and administrators to ensure they successfully use Seesaw
• Use spreadsheets to process data and resolve errors
• Identify and escalate software challenges or bugs to the team
• Learn the ins and outs of our product to become a Seesaw expert

Requirements:

• Deep empathy and patience for teachers, schools, and parents
• Advanced computer skills and experience with web-based applications such as Zendesk, Google Suite, including Google Sheets or Excel
• 2+ years of customer support experience, preferably in education or education technology
• Excellent writing and communication skills
• Ability to investigate and resolve technical issues quickly
• Highly organized and detail-oriented
• Flexibility to pivot with the demands of the business or shift priorities quickly
• A desire to become an expert on our product (previous experience with Seesaw a plus)

Compensation:

Our compensation ranges are based on paying competitively for our size and industry. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Seesawers. It is our expectation that the majority of candidates who are offered roles at Seesaw will land well within our compensation ranges based on these factors.

The hourly rate for this position is: $17.00

This is a Non-Exempt position.