Lifecycle Marketing Manager
Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.
We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.
Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Role Summary:
We are looking for an experienced Lifecycle Marketing Manager to join our marketing team to drive positive outcomes for our builders. As part of the Lifecycle Marketing Team, and reporting to the Sr. Manager, Lifecycle Marketing, you will develop and drive retention marketing strategies while owning core KPIs to increase active users, payment rates, and reduce churn. Partnering with analytics, product, and others in marketing, you will gain a deep understanding of our users, and identify and build messaging strategies to address user pain points while keeping them engaged with our product offerings.
What you'll do:
- Utilize Braze to develop and evolve multi-channel marketing programs across Email, Push, SMS, in-app and web notifications to drive KPI improvement for our core product lines.
- Own and influence core KPIs like product attach rate, user activation rate, payment rate, churn, and more.
- Build customer journey maps and scope marketing programs that align to key customer moments and behaviors.
- Build/code responsive email templates (an email templating program is used, but basic HTML knowledge is required).
- Identify actionable opportunities and best practices to improve campaign performance through A/B testing and analysis while collaborating with internal teams to inform campaign strategy.
- Identify fluctuations in performance across campaigns and assess and execute tactics to rightsize issues in KPIs.
- Collaborate closely with Product, Analytics, and Creative teams to develop informed messaging strategy and customer experiences.
- Focus on data/CRM management, query our customer database, and work with our data & marketing ops teams to enable clean, effective segmentation and communication.
- Report and communicate campaign effectiveness to key stakeholders.
What you bring:
- 5+ years experience in lifecycle marketing, primarily email and push marketing
- Experience building complex email and push programs in marketing automation platforms (Braze is a plus, but includes Responsys, Exact Target, Urban Airship, etc.)
- Experience in A/B testing to drive KPI improvement
- Experience in consumer journey mapping, and building complex user segments and trigger logic
- Basic HTML knowledge to ensure emails render as expected
- Be data obsessed, not being afraid to build your own Tableau and Excel reporting as well as leverage an analytics team for answering more complex questions.
Benefits and Perks:
We have the compensation and benefits you expect. But there's one thing that Self Financial can offer that many companies cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.
Our perks include:
- Company Equity in the form of RSUs
- Quarterly performance-based bonuses
- Generous employer-paid health, vision and dental insurance coverage
- Flexible vacation policy
- Educational assistance
- Free gym membership
- Casual dress code
- Team building events and activities
- Remote work arrangements/ flexible work schedule
- Paid parental leave
Self Financial requires all employees hired to successfully pass a background check.
We are an Equal Opportunity Employer.
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We believe everyone should have the opportunity to improve their financial future. We exist to enable people to build credit, save money, and reach their goals.
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