Senior Content Designer, Performance

About the role

We're looking for our first UX Writer to help up-level the user experience for our Performance pillar. This pillar's group of teams own the portfolio of product offerings that come together to help employees learn, grow, and be reward for their contributions. In this role, you'll work cross-functionally to improve the language across our key touch-points and workflows. As the first UX Writer, you'll be instrumental in helping shape a world-class practice that enables our Design team to deliver experiences that solve real-world problems in comprehensible and delightful ways. This role is excellent for UX Writers who excel at strategy, relationship building, and systems-thinking. This role will report to the pillar's Director of Product Design.

If you see the potential of how delightful people management tools can benefit employees and transform a business, this role is for you. You'll:

Partner closely with Product Designers, Researchers, Product Managers, and Engineers to understand user and product needs to design content that is simple, informative, and delightful.

Contribute to your pillar's content strategy and define writing guidelines that can be leveraged by your cross-functional partners.

Write technical documentation for your pillar's portfolio of products.

Who you are

4+ years of UX writing experience: you've contributed to complex workflows and systems, and have worked across multiple product areas with multiple stakeholders.

A strong, yet pragmatic eye: you have a keen eye for the areas we should dive into. You ground your content priorities in things that will drive customer and business value, directly influencing the design and product roadmap.

Autonomous when you need to be: You independently identify content improvement opportunities, scope the work effectively, and advocate to bring it to life. You're also no stranger to the messy middle of the work, converging/diverging, choosing paths forward, and assessing constraints and risk. You consider the technical, product, and business needs of the company with each decision.

Familiar with our structure: You have prior experience working in-house and have worked in an embedded capacity.

A hunger for collaboration: you do your best work when partnering cross-functionally and believe that good writing shouldn't be left to one person, but should be a company-wide practice.

A passion for going beyond the request: you proactively identify opportunities to improve the utility, usability, and desirability of business-critical product experiences. You do this through creating content patterns and style-guides that scale.

A great communicator and collaborator: you’re clear and concise in explaining your thought process and in enumerating the tradeoffs made in your work.

We'd be especially excited if you have...

Experience in People Management software, B2B or SaaS companies with complex offerings

Experience developing and/or leveraging UX metrics to guide content priorities

Experience or familiarity with front-end development

Experience with technical writing

Excitement about building a world-class UX Writing practice!

Why join our Design Org?

We're a passionate group of people who are dedicated to growing together. Currently ~20, our team spans Brand Design, Product Design, Research (and soon Writing)!

You can learn more about us on our Notion page! It covers who we are as individuals, some of our recent work, how we commit to DE&I, and most importantly — the rituals and rhythms we've invested in as a team to grow as craftspeople and just… people.

We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment

The opportunity to join an experienced and ambitious team that is passionate about solving customers’ needs and loves coming to work every day

Partner with 3,100+ companies around the world to make sure their employees are engaged and performing at a high level

A culture that encourages and promotes professional growth and development, with continuous learning reimbursements

Competitive salary, equity, and benefits

Flexible vacation/time-off policy

About Lattice

Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choice than ever before, businesses that put employees first are winning – and Lattice is building the tools to empower those people centric companies. Lattice is a people management platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line. Since launching in 2016 we have grown to over 3,100+ customers globally, including brands like Slack, Pinterest, Reddit, and Asana.

Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

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