Senior Customer Success Manager

Founded in 2004 and headquartered in India, RateGain Travel Technologies Limited (NSE,BSE: RateGain) is a provider of SaaS solutions and one of the world’s largest processors of electronic transactions and price points for travel and hospitality. It works in more than 100 countries with its 2,200+ customers—including 8 Fortune500 companies, 23 out of top 30 hotel chains, 25 out of top 30 OTAs, all top 10 car rentals, and some of the largest travel management companies, cruise lines, and airlines—to help them accelerate revenue generation through acquisition, retention, and wallet share expansion.

The Sr. Customer Success Manager will drive adoption of ADARA’s Traveler Intelligence solutions by existing and new clients through data-driven customer consultation. This person is responsible for working within cross-functional teams of internal ADARA stakeholders including: Sales, Business Development, Ad Operations, Modeling, Analytics and Product, to ensure client support and business growth. The Sr. CS-Manager will provide differentiated actionable insights, strategic recommendations for all uses of ADARA’s data to meet client objectives. The ideal candidate will be able to combine an expertise in our services with an intimate understanding of clients’ goals and business strategy to drive overall customer satisfaction and retention of the partnership.

Responsibilities:

Understand the client’s business needs and build a compelling strategy that delivers results Think ahead and proactively anticipate the needs of the client, create competitive SLA’s