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VP of Product, Travel

The Company  


Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, HopperRyanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at AmazonFlipkarteBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.

 

Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.


Our People are

Bold, Authentic, Purposeful and Inspired


Our People are not

Perfect, Traditional, Complacent or Cautious


The Vice President of Product Management - Travel will report directly to the Chief Product Officer and will play a pivotal role in shaping the product strategy and execution within the travel domain. This leader will own the end-to-end customer journey for our merchant partners, ensuring a seamless and impactful experience that drives value for both partners and end users.


The VP will be tasked with optimizing existing product offerings, identifying gaps, and launching innovative solutions that address the evolving needs of our travel-focused merchant partners. By deeply understanding market trends, customer pain points, and partner requirements, this role will ensure the company remains a leader in delivering cutting-edge solutions tailored for the travel industry.


In addition, the VP will oversee a team of talented product managers, providing mentorship, guidance, and development opportunities to build a world-class product management organization. This individual will be responsible for hiring, nurturing, and retaining top talent while fostering a culture of collaboration, innovation, and excellence.


Key Responsibilities
  • Define and own the product vision and strategy for the travel domain, ensuring alignment with overall company objectives and the needs of merchant partners.
  • Oversee the design, development, launch, and optimization of products to deliver an exceptional end-to-end customer journey for travel merchant partners.
  • Build, lead, and mentor a high-performing team of product managers.
  • Foster a culture of innovation, accountability, and collaboration within the product management organization.
  • Collaborate closely with merchant partners and commercial teams to deeply understand their pain points and evolving needs.
  • Act as the primary product advocate in cross-functional discussions with engineering, sales, marketing, and customer success teams.
  • Stay ahead of market trends, competitive offerings, and emerging technologies to ensure the company’s products are innovative and market-leading.
  • Establish and monitor key performance indicators (KPIs) to measure product success, customer satisfaction, and business impact.
  • Identify opportunities for new products or features to address unmet needs in the travel space.
  • Drive ideation, prototyping, and execution of innovative solutions.


Skills and Experience
  • 12+ years of product management, data science or engineering experience, with experience in managing multiple product managers.
  • Advanced degree in Computer Science, Engineering or STEM field
  • A track record of success in delivering products and driving strategy that meets customer needs
  • Understanding and/or hands-on experience in software development and web technologiesSeasoned organizational design thinking on how to best structure a cross-functional product development group
  • Excellent people management and engagement skillsExperience in a fast-paced environment, and deep experience with product development lifecycle, roadmap prioritization, customer-driven innovation in such an environment, ideally in both B2B and D2C. 
  • Proven track record of increasing revenue through product innovation


Attributes
  • Demonstrates a strong focus on achieving measurable business outcomes and delivering on key objectives.
  • Proven ability to inspire, mentor, and develop teams, fostering a culture of innovation, accountability, and excellence.
  • A natural team player who thrives in cross-functional environments, effectively working with engineering, design, marketing, and sales teams.
  • Demonstrates the ability to think big-picture while aligning product goals with company objectives.
  • Pushes the boundaries of what’s possible, challenging conventional approaches to drive groundbreaking results.


Why Cover Genius?  


Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?  


Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh.

Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.

Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.

Social Initiativespictures speak a thousand words!


Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!


* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.


*The cash compensation range for this role is up to $350,000 if located in San Francisco. Compensation will vary based on location and experience. All roles are eligible to receive equity.

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CEO of Cover Genius
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Angus McDonald
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What You Should Know About VP of Product, Travel, Cover Genius

Exciting things are happening at Cover Genius, and we want you to be a part of it! We’re on the lookout for a VP of Product for our Travel sector, based right in the heart of San Francisco. As the Vice President of Product Management - Travel, you’ll be at the helm of crafting our product strategy, ensuring it meets the dynamic needs of our merchant partners and enhances the end-user experience. You will lead a talented team of product managers, optimizing our existing offerings while launching fresh solutions that make a real difference in the travel industry. You’ll champion the entire customer journey for renowned brands like Booking Holdings and Uber, ensuring they receive nothing less than exceptional service. If you thrive in a fast-paced environment and have a knack for understanding market trends and customer pain points, this role is perfect for you! You’ll collaborate with cross-functional teams and your insights will drive our product innovation, helping Cover Genius maintain its status as a leader in embedded protection. Let’s work together to foster a culture of creativity and excellence while making a tangible impact on the travel experience for millions of users worldwide. Join us, and let’s shape the future of travel protection together!

Frequently Asked Questions (FAQs) for VP of Product, Travel Role at Cover Genius
What are the key responsibilities of the VP of Product at Cover Genius?

The VP of Product Management - Travel at Cover Genius will be responsible for defining the product vision and strategy, overseeing the entire design and development lifecycle of products, and ensuring an outstanding customer journey for our travel merchant partners. Additionally, this position involves building and mentoring a high-performing product management team and collaborating closely with various stakeholders to identify and address customer needs and market trends.

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What qualifications are required for the VP of Product role at Cover Genius?

Candidate for the VP of Product role should have 12+ years of experience in product management, preferably with a background in data science or engineering. An advanced degree in Computer Science, Engineering, or another STEM field is essential. Experience in both B2B and D2C environments and a proven track record in driving product innovation that enhances customer satisfaction and increases revenue is also required.

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What skills are important for a VP of Product at Cover Genius?

For the VP of Product at Cover Genius, important skills include excellent people management and engagement capabilities, adeptness in navigating fast-paced environments, strong organizational design thinking, and the ability to foster a culture of collaboration and accountability. Additionally, the capability to think strategically about product goals while aligning them with overall company objectives is crucial.

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How does the VP of Product at Cover Genius contribute to team development?

The VP of Product at Cover Genius plays a pivotal role in team development by mentoring and providing guidance to product managers. This position focuses on hiring and nurturing top talent to create a world-class product management organization, while actively promoting a culture of innovation, accountability, and excellence throughout the team.

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What benefits does Cover Genius offer to the VP of Product?

At Cover Genius, the VP of Product will enjoy various benefits, including competitive cash compensation up to $350,000, employee stock options, flexible PTO, and opportunities to participate in social initiatives. The company emphasizes diversity and inclusivity, and commits to fostering a supportive and collaborative environment for all employees.

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Common Interview Questions for VP of Product, Travel
How do you establish a product vision as a VP of Product?

When establishing a product vision, I focus on understanding both the market's needs and our company's goals. By collaborating with cross-functional teams and gathering insights from stakeholder feedback, I create a strategic roadmap that aligns our product offerings with market demands while ensuring they deliver measurable results.

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Can you describe a successful product you have launched in the past?

Certainly! One of my most successful product launches involved the development of an innovative insurance solution tailored for a specific customer demographic. By closely analyzing user data and market trends, we were able to introduce a product that not only resonated well with our audience but also significantly increased our revenue in that sector.

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How do you prioritize features in a product roadmap?

I prioritize features in a product roadmap by collaborating with stakeholders to understand customer pain points, analyzing market trends, and using established KPIs. I also ensure that each feature aligns with our overall product strategy and contributes to achieving our business objectives.

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What strategies do you use to mentor product managers?

To mentor product managers effectively, I emphasize open communication and regular feedback. I hold one-on-one meetings to discuss their objectives and challenges, encourage collaborative brainstorming sessions, and provide opportunities for professional development through workshops and conferences.

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How do you ensure cross-functional collaboration in product development?

Ensuring cross-functional collaboration in product development involves building strong relationships with teams across engineering, marketing, and sales. I advocate for regular inter-departmental meetings to align on product goals, share progress updates, and foster an environment where every team feels empowered to contribute their insights.

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What is your approach to understanding customer needs?

My approach to understanding customer needs includes conducting thorough market research, speaking directly with customers through interviews, and analyzing user feedback data. This qualitative and quantitative analysis allows me to identify trends and pain points, ensuring our product strategy aligns with what customers truly value.

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How do you stay informed about industry trends?

To stay informed about industry trends, I regularly read industry publications, attend relevant conferences, and engage with thought leaders on social media. Additionally, I keep in touch with my professional network to share insights and learn from others’ experiences.

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How do you measure product success?

I measure product success through established key performance indicators (KPIs) such as user engagement metrics, customer satisfaction scores, and revenue growth. I analyze this data consistently to gauge our product's impact and pivot strategies as needed to enhance performance.

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How do you handle setbacks during the product development cycle?

Handling setbacks requires a resilient mindset and proactive communication. I hold debrief meetings to analyze what went wrong, gather team input on lessons learned, and adjust our strategies accordingly. This approach encourages a learning culture and keeps the focus on long-term goals.

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What do you believe is the most important quality for a VP of Product?

The most important quality for a VP of Product is the ability to inspire and lead a team. This entails fostering an environment of innovation, accountability, and collaboration while also being able to think strategically and align product initiatives with broader company objectives.

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Cover Genius protects millions of customers of the world’s largest online companies. Our goal is to protect all of them.

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Full-time, on-site
DATE POSTED
December 15, 2024

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