Senior Strategy & Operations Manager

About the team

Zillow Group's acquisition of ShowingTime in 2021 represents the next step forward in the company's dedication to integrate an improved, more efficient showing process to benefit customers and partners, their clients and the real estate industry as a whole.
The new ShowingTime+ organization within Zillow Group is a market leader in developing cutting-edge showing management, feedback, offer management, recruiting, transaction management and analytics solutions. Our wide array of products and services are built on technological innovations designed to bring efficiencies to all users. The company has successfully supported the evolving needs of real estate agents, teams, brokers, offices, associations and MLSs within the U.S. and Canada for more than 20 years.

About the role

As a Senior Strategy and Business Operations Manager, you will play a lead role in helping the ST+ deliver listing marketing products. This will be a high impact and high visibility role within the ST+ org. This role will wear a variety of hats ranging from strategy development, deep diving in the business to uncover problems and solutions that will drive outsized impact, scoping and execution of special projects to help drive forward initiatives, and effectively communicating across all levels of the organization. This role is part of the Strategy and Business Operations team and partners with other highly-skilled teams on cross-functional projects, requiring substantial business acumen, operational rigor, professionalism, strategic thinking, problem solving, and proficiency in data analytics.

You will get to

• Partner with leaders across ST+, with a focus on go to market strategy and significant initiatives

• Help solve problems and drive outsized growth for the business by identifying opportunities, scoping and designing programs that deliver outsized impact, and ensuring effective execution of those programs

• Bring everyone along for the ride by communicating progress on key initiatives and plans across the business - ensuring we are driving results and delivering on-time

• Improve efficiencies by implementing effective processes to improve operations with a particular focus on cross-functional processes

• Play an active role in our rhythm of the business processes, such as annual planning and monthly business reviews

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $140,100.00 - $223,900.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Excellent problem identification and solving skills

• Ability leverage multiple data points and perspectives to research, scope, and implement new initiatives to accelerate growth within the business

• Strong relationship-building skills, can work cross-functionally at all levels of the organization

• Strong project management skills with the ability to manage multiple priorities. Comfortable performing in a fast paced, dynamic environment, and working with cross-functional teams.

• Experience and comfort driving outcomes where the answers are not always clear and well defined

• Excellent oral and written communication skills

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.