Senior Product Analyst

Marco Polo is a video chat app created for one simple and significant purpose—to help people feel close.

We're currently seeking a Senior Product Analyst to join our Growth team to help us further understand the end-to-end customer journey and create experiments to inform how we continue to grow and engage our customer base. A great candidate for this role is a strong data analyst who has a passion for defining and evaluating data so the team and company can make well-informed decisions.

In this position, you will:

• Define and analyze product metrics: You’ll define, report, and explore metrics to inform the success of the Growth team and help us increase customer conversion, retention, engagement and lifetime value. You’ll seek to unearth patterns in the data to inform us of new opportunities to help us make decisions and improve our Growth roadmap. 
• Build and evolve experiments: You’ll work with the Growth team to design experiments based on hypotheses and past consumer behavior. As part of this you’ll conduct A/B tests on mobile and web features. You’ll be the neutral score-keeper on whether an experiment is successful and if we should pursue product changes at scale.
• Collaborate with key stakeholders: In addition to partnering effectively with teammates on the Growth team, you’ll work with Engineering, Product, Design, Marketing, and Finance to ensure alignment on the growth strategy, the metrics we use to measure success, and ways we can further our successes. As part of this you’ll provide support to the individuals who use your product analytics tools, ensuring they understand both the tools and the data.

Ideally, you have:

• 5+ years of experience in quantitative data analysis, marketing analytics, or data science.
• A strong track record of uncovering data insights to form a hypothesis, designing product experiments, evaluating results, communicating recommendations, and generating buy-in. 
• Experience synthesizing disparate, and sometimes messy, data sources to drive to logical, concise and actionable conclusions. 
• Expertise in working with BI tools (we use Amplitude) coupled with the ability to interpret complex data findings into actionable business insights.
• Advanced SQL skills and the ability to work with large datasets.
• Startup/E-Commerce/SaaS experience is a plus.

You’ll love working here because:

• We’re a purpose-driven company making a difference in the lives of millions of people.
• We have been doing the remote work thing long before it became necessary. We’re good at it and we’ll make sure you are too!
• We move quickly so you’re constantly learning and things never get stale.
• We know good ideas come from everywhere, so we work to ensure every person feels safe to take risks and think outside of the box.
• We offer competitive compensation, including equity, and we’ve got you covered when it comes to your health (medical, vision, dental), finances, and your family (paid family leave).

Does this sound interesting to you? If so, then we'd love to hear from you. We care deeply about diversity and inclusion at Marco Polo. If you’re on the fence about whether you’re a fit, go ahead and apply! Each application is reviewed by a real, live human who understands that each candidate’s unique lived experience is more valuable than buzzwords on a resume.

A bit about us:

Marco Polo is private video chat for your real relationships - not the entire world. Our video chat app allows you to send a video message at your convenience, and your friend or family member can send back whenever they can. With millions of people already benefiting from this new way of using technology to nurture their relationships, we’re proving that we can reject harmful but profitable business practices and build products that are good for you.

In June 2020, we launched Marco Polo Plus, a subscription plan that offers a premium experience. We aim to be a sustainable business while remaining free in a way that upholds our brand promise to be good for you. Plus delivers on our promise to monetize without ads or selling user data. 

Though our backgrounds are diverse, we share a belief—lives flourish when people feel close. That common inspiration keeps us aligned with our purpose as a team, which is scattered across 16 states (so far), coast-to-coast throughout North America.

The distance doesn't slow us down. We keep the engine humming from our homes, co-working spaces, and coffee shops—connecting with daily Zoom calls, and retreats. Whether collaborating through Slack, video calls, or of course Marco Polo, our team knows how to keep connected—it’s what we do best!

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We can add teammates from anywhere in North America.