Service Desk Tech I - Flexible Weekends/2nd/3rd Shift

****SHIFT REQUIREMENTS: Flexibility to work weekend rotating shifts and 2nd or 3rd shifts will be required for this role****

The Service Desk Tech I performs Service Desk support functions and operations including telephone and web based support, issue escalation and resolution, and problem research and follow-up.

Experience REQUIRED:
Position typically requires an Associate’s Degree and one (1) to two (2) years of related experience, or equivalent combination of related education and experience

Independent action(s) required:
Works under close supervision normally receiving detailed instructions.

Additional position requirements:
Work hours and work day requirements may vary based on job assignment.

Physical Requirements (includes use of assistance devices as appropriate):
Physical Lifting less than 20 lbs.
Activities: Prolonged sitting
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading,
Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent, change

Job Type: Full-time

Pay: $17.99 - $28.79 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Work Location: In person