Service Desk Technician - Secret Clearance!

Are you an IT professional seeking a new opportunity? If so, we want YOU to be our next Service Desk Technician in Mechanicsburg, PA!

As a Service Desk Technician, you will:

• Work with a team of driven, supportive and highly skilled professionals.
• Receive a robust benefits package that includes Employee Stock Ownership Plan!
• Enjoy flexibility managing your work hours and personal needs with a single accrual leave plan.

A week in the life of a Service Desk Technician:

• Provide first-level contact and problem resolution for all users with assigned software application problems.
• Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
• Respond to users requests for technical assistance in person, via phone or electronically.
• Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
• Assist with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation
• Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead
• Inform and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day.
Company Awards:

• Forbes National Best Midsize Companies
• Energage National Best Workplaces, National
• Washington Post Best Workplaces

Veteran Hiring Awards:

• U.S. Department of Labor Hire Vets Medallion
• BEST FOR VETS by Military Times
• TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The hourly range for this position is $21.63/hr. - $26.44/hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance.

• 1+ years experience in a Service Desk environment
• DoD 8570 Certification (Security+ CE or equivalent)
• Secret Clearance or ability to obtain a Secret Clearance!