Client Director - Manufacturing

The Client Director - Manufacturing at ServiceNow is responsible for spearheading new business initiatives within existing accounts, managing executive relationships, and developing customized solutions that drive strategic outcomes. You'll lead virtual teams to ensure exceptional service delivery, oversee account development, and achieve financial targets related to licenses, renewals, and professional services.

To excel as a Client Director - Manufacturing at ServiceNow, candidates should have at least 7 years of experience in client management and expertise in selling to large manufacturing companies. A strong background in IT service management and proven track record of achieving sales targets at an executive level is crucial.

Ideal candidates for the Client Director - Manufacturing role at ServiceNow should possess critical thinking skills related to AI integration in processes, relationship management capabilities across various organizational levels, and the ability to lead virtual teams. Additionally, understanding macro-level business IT needs will also be advantageous.

Yes! The Client Director - Manufacturing position at ServiceNow offers a flexible remote work option, allowing you to manage your responsibilities from anywhere, ensuring that you maintain a healthy work-life balance while contributing to our mission.

At ServiceNow, the company culture is centered on innovation, collaboration, and inclusivity. We prioritize creating a supportive environment where diverse perspectives thrive, and we strongly believe in enabling our employees to succeed while making a positive impact in their roles.

When discussing your client management experience, focus on specific examples where you've successfully managed relationships with key stakeholders, particularly in large manufacturing accounts. Bring up successful strategies you employed that led to revenue growth or enhanced client satisfaction, and highlight your leadership skills when working with virtual teams.

To build trust with clients, it’s essential to establish open communication and demonstrate genuine interest in their business goals. Share examples of how you’ve ensured consistent follow-ups, provided tailored solutions, and built relationships at various organizational levels, from project teams to the CxO level.

Begin by conducting a thorough needs assessment to understand the client’s pain points and strategic objectives. Collaborate with your team to design a solution that aligns with their business goals, leveraging ServiceNow’s capabilities. Use data-driven insights and examples from your past experiences to substantiate your approach.

AI is pivotal in optimizing workflows and enhancing decision-making. Discuss how you have leveraged AI to drive process automation, improve efficiency, or provide analytical insights into manufacturing operations. Be prepared to share specific tools or methodologies you've used in past projects.

Select a pertinent example where you faced a challenge, such as meeting an aggressive timeline or addressing pushback from a client. Explain your thought process, the steps you took to resolve the issue, and the ultimate outcome. Emphasize your problem-solving and negotiation skills.

Discuss your approach to planning and forecasting, ensuring you align your strategies with both client needs and the company's goals. Highlight how you track progress, adapt accordingly, and involve your team in achieving these targets, possibly sharing metrics or KPIs you've successfully met in the past.

Effective virtual team leadership requires strong communication and collaboration tools. Share your experiences with managing team dynamics, delegating tasks, and ensuring everyone is aligned on goals. Provide instances where your leadership contributed to successful project outcomes.

Articulate your understanding of ServiceNow's unique value proposition, especially regarding its innovative AI-enhanced solutions and commitment to customer experience. Use specific examples from the industry to illustrate how these factors contribute to ServiceNow's competitive edge.

Talk about the resources you rely on, such as industry publications, webinars, networking with peers, and attending conferences. Emphasize your proactivity in applying insights from these resources to benefit your clients and enhance the solutions you provide.

This is an opportunity to articulate your passion for the role and alignment with ServiceNow's mission. Discuss what attracts you to the company culture, the innovative work being done in AI, and your excitement about making a positive impact through your work in manufacturing.