Configuration/Release Engineer

As a Configuration/Release Engineer at ServiceNow, your primary responsibilities include managing the deployment pipelines, partnering with various business functions, and ensuring continuous improvement in our Release and Delivery processes. You'll execute and validate existing deployment activities, collaborate with product teams and developers, and create comprehensive documentation for new features and pipelines.

To apply for the Configuration/Release Engineer role at ServiceNow, candidates should have at least 3 years of hands-on experience with CI/CD tools such as Git, Jenkins, Maven, and Gradle, preferably in a cloud environment. A solid understanding of software delivery processes, excellent communication skills, and the ability to work collaboratively within diverse teams are essential.

Configuration/Release Engineers at ServiceNow commonly work with CI/CD tools like Git, Jenkins, Maven, and Gradle. They also utilize infrastructure-as-code frameworks and application release automation tools, which are integral to optimizing software delivery processes within the organization.

Absolutely! At ServiceNow, we value employee growth and development. The Configuration/Release Engineer position offers numerous opportunities for professional advancement, including exposure to cutting-edge technologies, collaboration with cross-functional teams, and the possibility to take on leadership roles as you gain experience.

The work environment for a Configuration/Release Engineer at ServiceNow is flexible and inclusive, encouraging collaboration and communication. The team operates in a dynamic setting that values continuous improvement, enabling you to thrive in a supportive atmosphere while working alongside talented professionals.

When answering, highlight specific CI/CD tools you've utilized, such as Git or Jenkins. Explain your hands-on experience with these tools regarding deployment pipelines and how you've contributed to improving release processes in previous roles.

Discuss the practices you've implemented to maintain software quality, such as code reviews, automated testing, and close collaboration with development teams to catch issues early during the deployment phase.

Mention the importance of creating clear and concise documentation for new features and processes. You might also want to share any tools you've used, like Confluence or Markdown, to keep documentation organized and accessible for team members.

Describe your approach to prioritization, such as utilizing agile methodologies or collaborating with stakeholders to assess the urgency and impact of tasks. Focus on your communication skills and how you actively seek input from team members.

Share your hands-on experience with cloud platforms like AWS, Azure, or Google Cloud. Detail how you've leveraged these environments for CI/CD processes and any relevant tools you used for infrastructure management, such as Terraform or CloudFormation.

Explain your systematic approach to diagnosing deployment failures. Discuss how you analyze logs, collaborate with team members to identify root causes, and implement solutions to prevent recurrence in future deployments.

Mention the resources you use to stay informed, such as tech blogs, webinars, and industry conferences. Highlight your commitment to continuous learning and how you apply new insights in your role as a Configuration/Release Engineer.

Share a specific project where you played a key role for the successful delivery of software. Explain the challenges you faced, your strategic decisions, and how your contribution positively impacted the overall outcome.

Discuss your familiarity with frameworks like Terraform or Ansible. Share examples of how you've utilized these tools to automate provisioning and manage infrastructure in your previous roles, showcasing the efficiency gains achieved.

Highlight your collaborative mindset and communication skills. Provide examples of how you've successfully worked with various teams such as development, product, and change management to achieve common goals and drive process improvements.