Client Director - job 1 of 3

As a Client Director at ServiceNow, you will be responsible for driving new business opportunities with major existing accounts. This includes managing executive relationships, leading virtual teams, developing solutions based on strategic client outcomes, and ensuring the growth of global accounts. You will also focus on achieving financial targets concerning licenses, renewals, and professional services.

To thrive as a Client Director at ServiceNow, candidates should possess 10+ years of experience in client management, alongside at least 5 years in a Client Director role. Proven experience in multi-million-dollar sales solutions and executive-level relationship management is crucial. Familiarity with IT Service Management or related fields, as well as a successful track record of exceeding sales targets, are key qualifications.

A Client Director at ServiceNow has ample opportunities for career advancement. Successful performance in managing high-profile accounts can lead to higher leadership roles within the company. ServiceNow promotes a culture of growth and encourages its employees to take on more significant responsibilities as they demonstrate their capabilities in client management and strategic decision-making.

The Client Director role at ServiceNow may require up to 50% travel depending on the geographical location of clients. This travel is essential not only to manage key accounts effectively but also to foster deeper relationships with clients through in-person meetings and engagements.

ServiceNow fosters a flexible work environment that values trust and inclusivity. As a Client Director, you will benefit from a collaborative culture that encourages open communication and teamwork, supported by a commitment to leveraging unique experiences and perspectives to drive success.

In answering this question, share specific examples where you've successfully managed client relationships and aligned account strategies with their needs. Highlight your approach to building trust and maintaining long-term relationships, particularly with multi-million-dollar accounts, as shown by your career trajectory.

Demonstrate your ability to understand client goals by discussing your method for assessing their needs. Talk about how you collaborate with internal teams to develop tailored solutions, and provide examples of how this alignment has led to successful outcomes in previous roles.

Use the STAR method to structure your answer—set the Situation, Task, Action, and Result that showcases how proactive strategies and relationship management helped you surpass sales goals. Make sure to emphasize the relevance to the Client Director role.

Speak to your experience in leading virtual teams by discussing communication strategies, regular updates, and employing collaborative tools to maintain engagement and productivity. Share how you ensure accountability while fostering a supportive team atmosphere.

Identify a specific challenge related to client relationships or team dynamics and explain the steps you took to address it. Focus on your problem-solving skills, adaptability, and how your experience allowed you to navigate complex scenarios effectively.

Discuss your approach to nurturing executive relationships, including understanding their business priorities and frequent touchpoints. Provide examples of how maintaining these relationships positively impacted client satisfaction and business results.

Illustrate your ability to build a strategic roadmap by explaining how you assess client needs, set measurable goals, and engage stakeholders in discussions to co-create a vision for their future success with ServiceNow’s solutions.

Express your belief that clear communication, proactive problem-solving, and understanding client objectives are vital. Share examples that demonstrate how you've implemented these strategies with clients to enhance their overall experience.

Share the methods you use to stay informed, such as attending industry conferences, engaging in professional development, or networking with peers. Explain how this knowledge has helped you provide innovative solutions for your clients.

Convey your enthusiasm for the role by discussing ServiceNow’s reputation for innovation and client success. Personal examples of how the company's mission aligns with your values can powerfully emphasize why you want to be part of their journey.