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Senior Solution Sales Executive (SLED) - IT Workflows

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Solution Sales Manager will oversee market success of ServiceNow's IT Asset and Portfolio Management products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:  

The Solution Sales Manager supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

  • Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
  • Provide input to AE during the account planning process based on territory strategy and recommendation
  • Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
  • Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
  • Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
  • Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
  • Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
  • Champion diversity and belonging to contribute to an open and inclusive environment

 

Qualifications

To be successful in this role you have:

  • 7+ years knowledge on return on investment of specialty solutions area to lead solution win
  • Experience as an AE, or in alternative sales/ customer service role
  • Understanding of business sales processes
  • Traver required: 30-50%

 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $130,950 - $216,050, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

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Average salary estimate

$173500 / YEARLY (est.)
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$130950K
$216050K

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What You Should Know About Senior Solution Sales Executive (SLED) - IT Workflows , ServiceNow

If you're passionate about driving digital transformation and possess a knack for sales, then the Senior Solution Sales Executive (SLED) role at ServiceNow might just be your next big adventure! Located in the vibrant area of North Dallas Parkway, Addison, Texas, this position offers you the chance to be at the forefront of ServiceNow's IT Workflows. You'll oversee the market success of our innovative IT Asset and Portfolio Management products, all designed to help enterprises streamline their processes with accurate, real-time data. In this role, you'll support the territory strategy, refine account planning, and collaborate with various teams to ensure our customers visualize the transformative potential of our solutions. Your expertise will guide Account Executives, helping identify opportunities and effectively manage the sales cycle. We’re advocating for an inclusive environment where your unique experiences will thrive—don't hold back if your background doesn’t strictly match our criteria! Competitive pay and a range of benefits ensure you're rewarded for your hard work while contributing to a diverse and dynamic team. Ready to champion the future of work? Join us and play your part in making the world work better for everyone.

Frequently Asked Questions (FAQs) for Senior Solution Sales Executive (SLED) - IT Workflows Role at ServiceNow
What are the key responsibilities of a Senior Solution Sales Executive (SLED) at ServiceNow?

As a Senior Solution Sales Executive (SLED) at ServiceNow, your primary responsibilities include developing and executing the territory strategy, coaching Account Executives, and collaborating with customers and partners to emphasize the value of our IT Asset and Portfolio Management products. You will also manage the sales cycle and ensure alignment with Now Value principles.

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What qualifications should a candidate have for the Senior Solution Sales Executive (SLED) position at ServiceNow?

Candidates for the Senior Solution Sales Executive (SLED) role at ServiceNow should have at least 7 years of experience in specialized solutions and a solid understanding of return on investment in these areas. Previous experience in sales or customer service roles, alongside a strong grasp of business sales processes, is essential for success in this position.

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How does the Senior Solution Sales Executive (SLED) contribute to digital transformation at ServiceNow?

The Senior Solution Sales Executive (SLED) contributes significantly to digital transformation at ServiceNow by guiding customers in envisioning how our IT Asset and Portfolio Management solutions can optimize their operations. By providing strategic insights and facilitating partnerships, you'll help organizations adopt changes that lead to smarter, faster, and more efficient processes.

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Is travel required for the Senior Solution Sales Executive (SLED) role at ServiceNow?

Yes, the Senior Solution Sales Executive (SLED) position at ServiceNow requires travel of approximately 30-50%, depending on client meetings and territory outreach. This travel is integral to building relationships with clients and understanding their specific needs personally.

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What benefits are offered for the Senior Solution Sales Executive (SLED) position at ServiceNow?

ServiceNow offers a competitive base pay, potential equity, and a variable compensation structure for the Senior Solution Sales Executive (SLED) position. Additionally, employees enjoy health plans, a 401(k) plan with company match, flexible time away, and family leave programs designed to support work-life balance.

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Common Interview Questions for Senior Solution Sales Executive (SLED) - IT Workflows
Can you describe your experience with IT workflows and how it relates to the Senior Solution Sales Executive role?

When discussing your IT workflows experience, focus on specific projects you've worked on and the impact they had on the organization's efficiency. Highlight how understanding these workflows enables you to convey the value of ServiceNow's solutions effectively.

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How do you approach building relationships with clients as a Senior Solution Sales Executive?

Emphasize your relationship-building techniques, such as personalized communication and understanding clients' unique needs. Share examples where your approach led to successful partnerships or sales.

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What strategies do you use to identify opportunities for digital transformation?

Discuss your methods for assessing client needs and how you leverage data and trends in the industry to present tailored solutions. Highlight any specific frameworks or tools you’ve previously utilized.

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Can you explain how you have coached less experienced team members in similar roles?

Share anecdotes about mentoring colleagues, including specific skills you focused on, such as sales techniques or product knowledge. Highlight the outcomes of your coaching efforts, such as improved performance or successful sales.

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What do you see as the biggest challenges in the IT solutions market today?

In your response, reflect on current trends such as rapid technological advancements or the need for tailored solutions. Discuss how you navigate these challenges and position ServiceNow’s offerings as solutions.

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How do you keep yourself updated on market trends relevant to IT workflows?

Talk about your approach to continuous learning, such as following industry news, attending webinars, or participating in professional organizations. Mention how this knowledge impacts your sales strategies.

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How would you handle objections from a potential customer during a sales pitch?

Detail techniques for overcoming objections, such as empathizing with the client’s concern, providing data-backed responses, and pivoting the conversation to highlight how ServiceNow’s solutions address those objections.

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Give an example of a successful sales strategy you've implemented in your previous roles.

Provide a specific example of a sales strategy you designed, detailing the planning and execution process. Discuss the results achieved, particularly any metrics that reflect success.

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How do you measure the success of your sales efforts?

Explain the KPIs or metrics you track to measure sales success, such as closing rates, customer feedback, or revenue growth. Mention any systematic approaches you’ve used for analyzing sales performance.

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Why do you want to work at ServiceNow as a Senior Solution Sales Executive?

Share your passion for ServiceNow's mission and how it aligns with your career goals. Discuss specific aspects of the company’s culture or innovation that attract you to the role.

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We're on a mission to become the defining enterprise software company of the 21st century.

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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
January 5, 2025

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