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Operations Manager, UKI

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

  • Attend and participate in all forecast meetings supporting Sales Management in the weekly roll-up of their forecast
  • Perform pipeline reviews and establish best practices and methodologies for forecast accuracy
  • Analyze and review current customer licensing, products and usage and identify new revenue opportunities
  • Suggest creative pricing and payment solutions balancing customer needs and pricing policies.
  • Review Quotes and Order Forms for accuracy and completeness.
  • Ensure all Orders are approved within pricing and discount policies.
  • Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)
  • Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.
  • Support sales organization’s requirement for Customer licensing compliance
  • Work with multiple business stakeholders (legal, finance, marketing) to develop solutions against Channel & Alliance growth and roadmap and develop operational best practices
  • Partner with Sales Managers and Account Executives/Managers to identify opportunities to increase revenue, improve salesforce efficiency, and scale our business effectively
  • Act as the first line support for Channel & Alliance sales team and Channel & Alliance partners in areas of training, onboarding and ongoing collaboration
  • Work in partnership with Channel & Alliance sales team on partner calls to ensure pricing policies and deal strategy are clearly understood
  • Develop dashboard requirements to provide visibility to Channel & Alliance pipeline and transactions as well as performance against metrics
  • Maintain Channel & Alliance account maps & assignments in the ServiceNow sales automation tool

Qualifications

To be successful in this role you have:

  • 2-4 years of proven experience of Sales Operations in a software sales organization
  • Organized, with excellent attention to detail and the ability to work in a fast-paced environment
  • Proficient in PPT, Word, and Excel
  • Experience with a CRM system
  • Has been in a role supporting Sales Reps and Sales Territories
  • Strong listening, analytic and organizational skills
  • Team Player with positive attitude ready to work in a fast-paced environment
  • Excellent analytical and problem-solving skills with ability to drive conflict resolution
  • Excellent interpersonal, written and verbal communication
  • Ability to work in an aggressive, fast paced environment managing multiple priorities
  • Must be hands-on with solid attention detail
  • Selling Software as a Service is a plus
  • Results Driven

 

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Operations Manager, UKI , ServiceNow

As the Operations Manager for the UKI at ServiceNow, based in the vibrant Strata Building in Staines, you're stepping into a pivotal role that helps steer the engine of a global market leader in tech innovation. At ServiceNow, we've been revolutionizing how organizations work since 2004, and now, we're looking for someone like you to join our mission. In this role, you'll actively participate in critical forecast meetings, supporting our Sales Management team as we work together each week to ensure our projections are spot on. Your analytical skills will shine as you perform pipeline reviews, establishing best practices that drive accuracy and uncover new revenue opportunities. Collaboration is key here; you will work closely with sales teams and various stakeholders, including finance and legal, to craft solutions that align with our growth roadmap while maintaining compliance with licensing standards. With a keen understanding of sales operations, you'll be the first line of support for Channel and Alliance sales teams, providing essential training and ongoing collaboration. Your attention to detail will be paramount as you review and approve Quotes and Order Forms, ensuring all transactions are accurately reflected in our systems. Join ServiceNow and help us make the world work better for everyone through innovative AI-enhanced technology and outstanding service!

Frequently Asked Questions (FAQs) for Operations Manager, UKI Role at ServiceNow
What are the responsibilities of an Operations Manager at ServiceNow in the UKI?

As an Operations Manager at ServiceNow in the UKI, your responsibilities encompass key participation in sales forecast meetings, performing pipeline reviews, and collaborating with sales teams to enhance revenue opportunities. You'll ensure the accuracy of sales transactions, manage compliance with customer licensing, and work across multiple departments to establish operational best practices.

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What qualifications are needed for the Operations Manager role at ServiceNow?

To succeed as an Operations Manager at ServiceNow, candidates should ideally have 2-4 years of experience in sales operations within a software sales environment. Proficiency in Microsoft Office tools such as PowerPoint, Word, and Excel is essential, alongside experience with CRM systems and a strong ability to analyze and solve problems effectively.

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How does the Operations Manager support sales processes at ServiceNow?

In the role of Operations Manager at ServiceNow, you will support sales processes by ensuring the accuracy of sales orders and compliance with pricing policies. You'll analyze customer licensing and usage, suggest creative pricing solutions, and collaborate with sales reps to identify opportunities to enhance performance and efficiency.

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What skills are important for an Operations Manager at ServiceNow?

Critical skills for an Operations Manager at ServiceNow include strong analytical abilities, excellent organizational skills, and detailed attention to accuracy. The role also requires a collaborative team player attitude, effective communication skills, and a natural ability to manage multiple priorities in a fast-paced environment.

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Why is the Operations Manager position at ServiceNow an attractive opportunity?

The Operations Manager position at ServiceNow is attractive because it offers the chance to be part of a world-class organization at the forefront of technological innovation. You'll work in a dynamic environment with a focus on growth and improvement, contributing to impactful projects while being part of a diverse and inclusive team.

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Common Interview Questions for Operations Manager, UKI
Can you describe your experience with sales operations?

When answering this question, highlight your relevant experience in sales operations, focusing on specific tasks you've handled, such as pipeline reviews, forecasting, or compliance management. Use examples to illustrate your role and the impact of your contributions on sales performance.

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How do you prioritize tasks in a fast-paced environment?

It's essential to showcase your time management skills when addressing this question. Discuss methods you use to prioritize tasks, such as creating to-do lists, utilizing project management tools, or setting deadlines. It's beneficial to provide a specific example of a time you managed competing priorities successfully.

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What tools and technologies are you familiar with in sales operations?

In your response, mention the specific tools and technologies you've used in sales operations, including CRM systems, data analysis tools, and any software specific to sales management. Explain how you effectively utilized these tools to improve processes.

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Describe a time when you identified a revenue opportunity.

Provide a detailed example of a situation where you identified and acted on a revenue opportunity. Outline the steps you took, the analysis conducted, and the positive outcome that resulted from your initiative.

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How do you ensure compliance with company policies?

When addressing this question, explain your approach to ensuring compliance with pricing policies and licensing agreements. Discuss how you stay updated on relevant policies and the methods you use to educate your team about compliance requirements.

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How do you handle conflicts in a team setting?

Discuss your conflict resolution skills and provide an example of a conflict you've encountered in a team setting. Emphasize your ability to listen actively, gather input from all parties, and facilitate a solution that aligns with team goals.

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What strategies do you use for effective communication with stakeholders?

Share your communication strategies with stakeholders, such as regular updates, reports, or meetings to align everyone's understanding. Use an example to illustrate how your communication style has facilitated collaboration and decision-making.

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Why do you want to work at ServiceNow as an Operations Manager?

Demonstrate your knowledge of ServiceNow and its innovative mission, explaining how your skills align with the company's goals. Share your enthusiasm for their technology and your desire to contribute positively to their growth and operational success.

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How do you measure the success of your operations strategies?

Explain how you set goals and KPIs for your operations strategies, and describe methods used to track progress and outcomes. Discuss any specific metrics you've used in past roles to measure success and areas for improvement.

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Can you give an example of how you've improved a sales process?

Provide a concrete example of a sales process you improved, detailing your role, the changes made, and the results achieved. Emphasize your analytical skills and collaborative efforts in achieving the improvements.

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We're on a mission to become the defining enterprise software company of the 21st century.

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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
January 5, 2025

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