Job details

Sales Development Representative

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is looking for a high achieving Senior Sales Development Representative to join our expanding Global Sales Development team. You will generate new business pipeline in mid- large-size enterprises, working with Lead Development Representatives and Field Sales professionals.

What you get to do in this role:

The Senior Sales Development Representative builds sales pipeline to achieve monthly, quarterly and annual goals.

Establish new business relationships with influential contacts within target accounts.
Understand an organization's goals
Identify new sales opportunities and pass them to Field Sales professionals in the CRM
Partner with Field Sales to create regional territory plans
Follow the closed loop lead process to ensure nurturing on cold leads
Use our technologies to prioritize, disposition and manage marketing leads to maintain service level agreements with Marketing
Guide other team members, sharing experiences and recommendations

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
1+ year experience in telemarketing, lead generation, or cold calling in the information technology industry
A creative and customer-focused mindset
A general understanding of Cloud computing and SaaS offerings
Ability to differentiate ServiceNow to customers
Travel for training or meetings may occasionally be required

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$65000 / YEARLY (est.)

min

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$50000K

$80000K

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What You Should Know About Sales Development Representative, ServiceNow

At ServiceNow, we're on a mission to make the world work better for everyone, and we need a high-achieving Senior Sales Development Representative to join our vibrant Global Sales Development team. Located in the Ark Mori Building in Tokyo, Japan, you'll be at the forefront of generating new business opportunities for mid to large-size enterprises. As a Senior Sales Development Representative, you'll establish influential relationships with key contacts within target accounts and work collaboratively with Lead Development Representatives and Field Sales professionals. In this role, you’ll be responsible for building a strong sales pipeline and achieving monthly, quarterly, and annual goals. Imagine diving into an organization's goals, identifying new sales opportunities, and nurturing cold leads through our closed-loop lead process. You'll use cutting-edge technology to manage and prioritize marketing leads, ensuring prompt follow-up to meet service level agreements. We encourage sharing insights and experiences to enhance team performance. If you're passionate about integrating AI into work processes and have at least one year of experience in telemarketing, lead generation, or cold calling within the IT sector, we want to hear from you! Bring your creative mindset and understanding of Cloud computing and SaaS offerings, and become a part of our diverse, inclusive team. At ServiceNow, we believe unique experiences enrich our company culture, so don't hesitate to apply, even if you're unsure about meeting every single qualification. Let’s make a difference together!

Frequently Asked Questions (FAQs) for Sales Development Representative Role at ServiceNow

What responsibilities does a Senior Sales Development Representative at ServiceNow handle?

The Senior Sales Development Representative at ServiceNow plays a crucial role in generating new business pipelines by establishing relationships with influential contacts in target accounts. You'll identify new sales opportunities, nurture cold leads, and partner with Field Sales to strategically create regional territory plans, ensuring effective communication and collaboration.