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Sales Finance Manager, Commissions

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

This is a highly visible role leading Sales Finance for Commissions with senior stakeholders across Sales, HR, Sales Compensation, Legal, Operations, and Finance.

  • Commissions Budget Management: Develop and manage the annual commission budget, by partnering with accounting to track actuals throughout the year, providing regular updates and proposing adjustments if necessary 
  • Commission Plan Design & Modeling: Work closely with Sales Operations and HR to develop and model commission plans that align with company goals, sales targets, and performance metrics. 
  • Sales Compensation Analysis: Analyze sales performance and commission payouts, ensuring they are in line with agreed-upon compensation plans. Provide insights into performance trends and opportunities for improvement. 
  • Reporting & Forecasting: Own the content for the quarterly CFO compensation review by sharing important insights to drive decision making 
  • Sales Data Management: Work with sales, operations, and accounting teams to maintain accurate data related to commissions, ensuring the integration of multiple systems (e.g., CRM, compensation management platforms) and data sources. 
  • Process Improvement: Identify opportunities for process improvements and automation in commission reporting, calculation, and reporting. 
  • Ad-Hoc Analysis: Provide ad-hoc financial analysis and reporting on commissions, including the impact of changes in commission structures, special incentives, and sales performance 
  • Audit & Compliance: Manage commissions exceptions and help ensure they adhere to compensation policies and regulatory requirements. 

 

Qualifications

To be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Bachelor's degree in accounting, finance, economics, or related field (MBA and/or CPA is a plus) 
  • 8+ years of experience in financial planning & analysis (FP&A), consulting, investment banking, or related finance roles 
  • Strong knowledge of commission structures, compensation plans, and incentive programs in a SaaS or technology-driven environment. 
  • Experience with budget management, forecasting, and financial planning, particularly related to commissions and compensation. 
  • Advanced proficiency in Excel, with the ability to manage large datasets, create complex formulas, and automate processes. 
  • Experience with financial systems (e.g., SAP, Anaplan, Varicent) and BI tools (e.g., Tableau, Power BI). 
  • Strong analytical and problem-solving skills with attention to detail and accuracy. 
  • Developed internpersonal skills and the ability to effectively communicate across different levels and teams. 
  • Demonstrated ability to manage multiple priorities, especially during busy periods like period-end, annual planning, and long-range planning processes 
  • A developed sense of ownership with pride in work integrity, quality, timeliness, and accuracy 

 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $135,300 - $236,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

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Average salary estimate

$186050 / YEARLY (est.)
min
max
$135300K
$236800K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Finance Manager, Commissions, ServiceNow

We're thrilled to announce an exciting opportunity for a Sales Finance Manager, Commissions at ServiceNow, located in sunny Santa Clara, California! In this prominent role, you’ll collaborate with key stakeholders across Sales, HR, and Finance to shape the future of our commission processes. Your insights will drive vital budgeting and commission plan designs that align perfectly with our goals. You’ll be the financial detective analyzing commission payouts and performance trends to ensure we’re aligned with our compensation plans. As the owner of our quarterly CFO compensation reviews, you’ll provide meaningful insights that influence strategic decisions. Your analytical skills will shine as you maintain accurate sales data and identify opportunities for streamlined automation, enhancing our reporting processes. With your expertise, we’ll ensure compliance with our compensation policies while fostering a culture of inclusivity and innovation. If you’re passionate about using AI to uplift work processes and have a knack for financial planning and analysis, we want to hear from you. Join us at ServiceNow, where our goal is to make the world work better for everyone, and let's achieve greatness together!

Frequently Asked Questions (FAQs) for Sales Finance Manager, Commissions Role at ServiceNow
What responsibilities does a Sales Finance Manager, Commissions at ServiceNow hold?

As a Sales Finance Manager, Commissions at ServiceNow, you’ll take on vital responsibilities such as managing the annual commissions budget, collaborating with HR and Sales Operations to design commission plans, analyzing sales performance to ensure alignment with compensation structures, and preparing insightful reports for quarterly CFO reviews. You'll also maintain accurate sales data and identify continuous improvement opportunities in our reporting processes.

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What qualifications are required for the Sales Finance Manager, Commissions position at ServiceNow?

To be successful in the Sales Finance Manager, Commissions role at ServiceNow, you’ll ideally possess a bachelor’s degree in accounting, finance, or economics, along with over 8 years of experience in financial planning and analysis. Strong knowledge of commission structures, expertise in financial systems, superb Excel skills, and the ability to manage large datasets are crucial for this position.

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How does AI play a role in the Sales Finance Manager, Commissions role at ServiceNow?

In the Sales Finance Manager, Commissions role at ServiceNow, leveraging AI is essential for optimizing work processes and decision-making. This could include utilizing AI-powered tools for analyzing commission impacts, automating reporting tasks, or gaining actionable insights into sales performance trends. Your ability to critically think about AI integration will enhance our financial and operational strategies.

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What kind of career growth can a Sales Finance Manager, Commissions expect at ServiceNow?

At ServiceNow, a Sales Finance Manager, Commissions can look forward to significant career growth opportunities. You would not only have the chance to work alongside senior stakeholders but also contribute to strategic decision-making processes. With continuous learning and the application of cutting-edge finance technologies, you’ll be well-positioned for advancing your career in finance and operations.

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What benefits does ServiceNow offer for the Sales Finance Manager, Commissions position?

ServiceNow offers a comprehensive benefits package for the Sales Finance Manager, Commissions role that includes a competitive salary, equity options, incentives, health plans, a 401(k) plan with company match, and flexible time-off policies. You’ll also have the opportunity to contribute to a diverse and inclusive workplace that encourages personal and professional growth.

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Common Interview Questions for Sales Finance Manager, Commissions
Can you describe your experience with managing commission budgets?

When asked about managing commission budgets, highlight specific instances where you developed and oversaw budgets, emphasizing your ability to track actuals and adjust as needed. Illustrate your experience with data integration and collaboration with other departments, which is crucial for this Sales Finance Manager, Commissions role.

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How do you approach commission plan design and modeling?

In response to this question, outline your approach to collaborating with Sales Operations and HR to tailor commission plans. Mention strategies for aligning plans with business goals and performance metrics, as well as your use of analytical tools to ensure the plans motivate sales teams effectively.

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What tools and systems are you proficient in for managing financial data?

When discussing your tools and systems proficiency, mention your advanced skills in Excel and familiarity with financial systems like SAP or Anaplan, as well as BI tools such as Tableau and Power BI. Highlight how these skills have enhanced your ability to analyze large datasets and drive informed decision-making.

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Can you discuss a time when you improved processes in commission reporting?

Provide a specific example of a process you improved, focusing on the result and any automation you implemented. Discuss the impact of the changes you made on accuracy and efficiency, as resolution quality is essential in the Sales Finance Manager's role at ServiceNow.

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How do you ensure compliance with compensation policies?

Discuss your methods for staying updated on compliance regulations and your experience with managing exceptions. Describe how you collaborate with teams to ensure all commission processes adhere to policies and regulations, which is vital in this role.

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What strategies do you use for analyzing sales performance?

Explain your analytical strategies, perhaps including trend analysis or the use of KPIs to measure sales effectiveness. Give examples of how your insights from these analyses have led to actionable recommendations in previous roles.

Join Rise to see the full answer
Describe a challenge you faced related to commission payouts and how you handled it.

Detail a specific challenge, outlining your problem-solving process. Emphasize the steps you took to rectify the situation while interacting with stakeholders and maintaining morale, which is especially pertinent in a Sales Finance Manager, Commissions position.

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How do you communicate complex financial information to non-financial teams?

Highlight your experience in breaking down complex financial data into digestible insights for non-financial stakeholders. Discuss your communication style and any successful tactics you’ve used that have facilitated cross-department understanding.

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What metrics do you focus on when forecasting for commission structures?

Discuss the various metrics you consider when forecasting, such as sales targets, historical performance, and market trends. Stress how you leverage these metrics to create a reliable and flexible forecasting model, which is crucial for a Sales Finance Manager at ServiceNow.

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Why are you passionate about the Sales Finance Manager role at ServiceNow?

Share your enthusiasm for the role by connecting it to your professional aspirations and the innovative environment at ServiceNow. Speak about your belief in the importance of effective commission strategies and your eagerness to contribute to a team that values inclusivity and creativity.

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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 8, 2025

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