Senior Business Operations Manager, DT GTM

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

Role:

The Senior Business Operations Manager is an individual contributor role. We are looking for a leader who can oversee and optimize the day to day activities and processes for Digital Technology Go To Market organization. In this role you will work closely with the Chief of Staff, SVP, executives, finance & accounting, cross functional teams, and other business operations stakeholders to plan, execute, and monitor budget. You’ll lead best practices to achieve the organization’s strategic business goals.

What you get to do in this role:

• Develop and provide hands on P&L operations budget, ensuring cost-effectiveness and adherence to financial targets.
• Monitor expenditures and identify opportunities for cost savings with meticulous attention to detail and diligent follow-through.
• Prepare financial reports and analyses to support decision-making processes.
• Identify improvement opportunities and drive operational efficiencies across the organization.
• Partner with stakeholders in investment and trade off discussions to achieve business outcomes.
• Coordinate a regular cadence across teams; validate key operational metrics needed for weekly/monthly/quarterly meetings with senior leadership 
• Collaborate with the leadership team to develop the annual responsibilities and coordinate organization-wide goals.
• Support other Biz Ops related responsibilities such as headcount planning, site strategy, offsite, all-hands, staff and extended staff execution
• Partner with Chief of Staff, HR, and stakeholders to develop people strategy, workforce planning, and create career growth opportunities.
• Support and oversee execution of events, all hands, strategy & planning workshops, quarterly business reviews.
• Guide initiatives to enhance productivity, reduce costs, and improve overall operational efficiency.
• Mentor a team of operations staff, providing guidance and support.

To be successful in this role you have:

• Bachelor's degree in Finance, Business Administration, Operations Management, or a related field or relevant equivalent experience
• Minimum of 10 years of experience in operations management or a similar role.
• Proven track record of successfully managing and optimizing business operations.
• Drive to constantly improve processes, drive agility, and improve effectiveness and results for organization at scale
• Proactive with analytical and critical thinking skills
• Outstanding written and verbal communication skills, presentation skills in front of executives
• Sharp business judgment, ability to see "big picture" and to prioritize 
• Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment 
• High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results 

#DTjobs

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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