Senior Counsel, Commercial Legal

As a Senior Counsel, Commercial Legal at ServiceNow, your primary responsibilities include reviewing and negotiating complex enterprise customer sales agreements in line with company policies and risk tolerance. You'll work collaboratively with various teams, including sales, finance, and product operations, to ensure agreements safeguard the company’s interests. Additionally, you will counsel internal clients on legal matters and support the ongoing improvement of legal document templates and processes.

To be a successful candidate for the Senior Counsel, Commercial Legal role at ServiceNow, you should possess a Dutch Law Degree or a relevant qualification from a major EMEA jurisdiction. Previous experience in commercial contracting, especially regarding SaaS and software licensing transactions, is essential. Familiarity with AI integration in workflow and decision-making processes, as well as excellent negotiation skills and the ability to communicate clearly in both written and verbal forms, are also required.

The Senior Counsel, Commercial Legal role at ServiceNow plays a crucial part in supporting the company's business goals by negotiating favorable contract terms that align with the company’s risk policies. This ensures that the agreements not only protect the company but also foster strong relationships with clients, helping to close deals efficiently. Your contributions also extend to advising cross-functional teams on best practices and compliance, enhancing ServiceNow’s operational integrity.

Candidates applying for the Senior Counsel, Commercial Legal position at ServiceNow should have exceptional negotiation and influencing skills, critical thinking abilities, and a keen attention to detail. Furthermore, it's important to possess excellent drafting skills and a strong understanding of IT legal issues such as cybersecurity and data protection. A collaborative approach and a practical mindset toward closing deals will greatly benefit prospective candidates in this role.

The work environment at ServiceNow for a Senior Counsel, Commercial Legal is dynamic and collaborative. You’ll have the chance to work alongside experienced professionals across various business units, offering a mix of remote and in-office work styles. The company champions flexibility and trust, encouraging a healthy work-life balance while ensuring that you’re actively participating in projects that impact the broader organization.

When answering this question, highlight specific instances where you successfully negotiated terms that aligned with your company's policies. Discuss the challenges you faced, how you approached them, and what the results were of your negotiations. Showcase your ability to find win-win situations and your expertise in understanding legal implications.

Discuss the resources you turn to, such as legal journals, seminars, industry conferences, or online courses. Mention any professional organizations you belong to and how they help keep you informed regarding changes in legislation or technological advancements that could impact your role as a Senior Counsel.

Detail your approach to explaining complex legal scenarios in layman's terms so that all stakeholders understand. Provide examples of how clear communication and education about company policies have led to successful outcomes. Mention the importance of relationship-building and being approachable.

Provide a specific example where you utilized AI tools or insights to improve workflow or decision-making. This can include efforts that led to better negotiation practices or improved compliance checks within legal processes. Highlight the impact it had on your work and the company.

Use this opportunity to discuss specific transactions you managed, the complexities involved, and how you navigated various legal frameworks. Emphasize your understanding of terms that affect revenue recognition and how you've ensured compliance while meeting business needs.

Demonstrate your organizational skills by explaining your methods for prioritization, whether through task management software, checklists, or other frameworks. Discuss how you maintain quality while meeting deadlines in a fast-paced environment.

Highlight your focus on clarity, compliance with applicable laws, risk management, and protecting the company’s interests—all while ensuring that the documents are enforceable. Bring in examples of feedback you've received on your drafting skills.

Choose a specific instance that showcases both your negotiation skills and your ability to maintain relationships. Detail the steps you took to address each party's concerns and the outcome, emphasizing any creative solutions you found.

Talk about attributes such as adaptability, strong communication skills, legal knowledge, business acumen, and the ability to work collaboratively. Tie these attributes to your experiences and how they’ve led you to successful outcomes in your previous roles.

Discuss your eagerness to analyze existing agreements, seek feedback from relevant stakeholders, and implement best practices. Explain how you would ensure that any changes maintain compliance while also enhancing efficiency for future agreements.